Technical Support Specialist – Sort Gate - Shawano - CowManager

Description

CowManager is successfully commercializing the CowManager Sort Gate in the US market. Since its launch in 2025, the Sort Gate has been widely adopted and has quickly become a major success, driven by its patented technology and the strong value it delivers to both existing and new CowManager customers. The Sort Gate is already transforming on-farm sorting, and we are now focused on accelerating its growth, adoption, and impact across North America.

As a Technical Support Specialist, you will play a key role in taking the CowManager Sort Gate to the next level. You will work closely with dairy producers, subcontractors, the internal US team, and the product development team at our HQ in the Netherlands. You will actively contribute to ongoing product improvements, market expansion, and business development for CowManager systems throughout North America. This role combines technical expertise, training, and product and business development, with a strong focus on strengthening customer relationships, optimizing implementation, and driving continued product innovation and success.

The Job

• Project manage the roll-out of already sold and new to be sold Sort Gates ;
• Oversee the installation, implementation and maintenance of CowManager systems;
• Identify and follow-up on upsell opportunities to Strategic accounts and partners;
• Have an active role in strategic accounts recruitment, implementation, and sustainability plans;
• Collaborate with product development teams to provide input on product enhancements;
• Facilitate coordination between CowManager HQ and local stakeholders on a operational level;
• Set up and maintain distribution, installation, and support plans with local partners and CowManager technical support teams.;
• Organize and lead training sessions for Sort Gate users and partners.

About CowManager

CowManager consists of innovative tech pioneers with a dairy background, we strive to continually think further. We see it as our responsibility to inspire better, easier methods and higher standards in the dairy industry. With our data-driven approach combined with artificial intelligence, technological expertise, years of experience, and a network, we enable dairy producers to work more efficiently and effectively.

As inventors of the very first ear sensor technology for dairy cattle, we work shoulder-to-shoulder with our coworkers and customers, driven by big data and passionate about cow welfare. Our company's headquarters resides on an active dairy farm in the Dutch countryside. We give our employees the chance to fulfill their (professional) ambitions. We value a healthy work-life balance and our employees have a genuine passion for our sector and our service. Our goal? To do better together

The Skills

• Ideal candidates for this career should have a strong dairy background
• Experience in technical product introductions
• Commercial and Sourcing background
• Being a self-starter and taking ownership of your responsibilities
• Willing to travel approximately 50% of your time
• Passionate about the dairy industry and technology
• Willing to help out with installations and maintenance
• A Mechanical attitude, hands-on is important
• Have a commercial mind-set, client facing experience is a must
• A Background in automation and understanding Cow flow, cow monitoring and interest in efficient ways of working of daily operations at farms is a plus.

The Benefits

• You will be part of a growing team of professionals in the US
• A chance to engage deeply with dairy farmers and assist them in improving their herd's health, fertility, nutrition performance as well as their financial performance
• Working on long-term relationships with dairy producers throughout USA
• A family culture with an informal and personal atmosphere
• An inspiring work environment with a dedicated team
• Independence and high level of responsibility
• A competitive salary plus benefits & PTO
• A flexible schedule