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Customer Service Lead
1 week ago
CU Service Network LLC Torrance, United States: University of Colorado Denver Anschutz Medical CampusDepartment: BursarJob Title: Customer Service LeadPosition #: Requisition #:33282Job Summary:The position requires extensive, diverse, and progressively responsible experience, including direct responsibility for providing an ...
Cashier/Bursar - Los Angeles, United States - Lafilm
Description
**Cashier/Bursar**
- Accounting
Los Angeles, CA, USA
Hourly
Full Time
*Health, Dental, Vision, 401-K, FSA, Life, EAP, PTO*
The School is seeking to bring a Cashier/Bursar to join our growing team. The Cashier/Bursar will be part of the Business Office department reporting under the Accounts Receivable Manager. This position will be primarily responsible for processing payments from students in an accurate and timely manner as well as maintain a good check and balance on the daily cash receipts. Customer service will also be key as this position requires collection efforts and answering and assisting students on questions, including but not limited to, student account balances, check availability, pricing, etc.
Process student payments daily (cash, checks, credit cards) including payments received via the School's online portal and post to the Accounts Receivable (AR) system.
Answer various student queries (in person, email, or via telephone) and direct them to the proper department, if needed.
Prepare and balance cash box/drawer at the beginning and end of each day.
Prepare and reconcile all cash receipts at the end of the day to the AR posting report to ensure completeness and accuracy.
Settle credit card transactions daily.
Process student check request forms including cancel enrollment refunds and overpayments, equipment deposit return charges and refund requests and application fee waivers.
Assist the rest of the AR Team in initiating collection calls with our active and inactive students falling behind on their payment plan.
Prepare a weekly report of cash receipts to the CFO.
Assist and coordinates with other departments (Admission, Registrar, Financial Aid) relating to application fees, refunds, registrations, etc.
Send email to students with stipend checks for the week and distribute the checks every Fridays.
Contact students (email or telephone) on returned and unclaimed stipend checks.
Check for voided unclaimed stipend checks for our withdrawn and dropped students.
Assist in Open House activities one Saturday in a month.
Assist in other ad-hoc and administrative request as needed, including filing, certified mails, etc.
**Job Requirements**
Associates Degree, at a minimum
At least 1-3 years of experience in a corporate environment with hands-on exposure in the cash function.
Exceptional customer service skills
Basic computer skills required (Excel, Word, basic spreadsheet and formula)
Excellent verbal and written communications skills
Good organizational, interpersonal and problem-solving skills
Ability to multi-task and prioritize
Open and willing to learn and adapt well to changes and pressures in the workplace
Team player
Location Info: Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.