Field Services Engineer - St Paul, United States - Insight Global

Description

*This is a 60% traveling role around MN*

JOB DESCRIPTION

Insight Global is seeking a Field Service Customer Support Engineer with the ability to ensure optimum operational performance for hardware related to 3D Printers installed at the customers site. The individual is expected to deliver technical service to customers including installation, relocation, repair, and preventative maintenance.

JOB RESPONSIBILITIES:

• Perform equipment repairs for customers, demonstrating familiarity with the warranty and contract status of each customer.
• Comprehend and analyze unique customer configurations, including materials and software employed.
• Assess customers' proficiency, capability, and willingness to perform self-maintenance.
• Execute preventive maintenance tasks as directed by the Service Manager.
• Understanding of the financial implications of system failures for customers.
• Proficient use of tools such as Oscilloscope, Multi-meter, Laser Power Meters, and Vacuum Gauges.
• Requires exceptional interpersonal and communication skills
• Insight into how customers utilize the product to tailor service accordingly.
• Awareness of specific customer requirements to enhance service delivery.
• Understanding of the financial implications of system failures for customers.
• Travel required, reliable transportation, valid drivers license and clean driving record.
• Must be able to do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk.
• Tasks can include using equipment, which requires working with electrical hazards, high-power lasers and photo-polymer resins
• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.