- Develop and manage the project plan and resources.
- Coordinate tasks and ensuring deliverables.
- Provide project status reports to management and customers.
- Resolve project issues that jeopardize the success of the project.
- Manage the Customer Service Center staff, including administration of staff accounts and rights.
- Ensure the day-to-day responsibilities for all services required hereunder are performed in a professional manner.
- Provide oversight of fulfillment and support services for all fare classes.
- Provide oversight of telephone and web-based customer support tasks.
- Analyze and monitor all functions for both patron and financial reports related PATH fare collection.
- Oversee reconciliation reporting and analysis.
- Provide a high level of customer service at all times to patrons and ensure that CSC staff adhere to these provisions.
- Maintain sufficient staffing at all times and provide additional staff as requested by PATH management.
- Manage appropriate Contractor's staff coverage, in particular during training for the new fare payment system.
- Extensive knowledge of computer applications including Microsoft Windows-based software applications, including but not limited to Microsoft Word, Excel, and PowerPoint.
- Oversee all services related to Transit Benefit Providers and their customers which shall include but not be limited to uploading of various products to customer PATH accounts, per the direction of PATH.
- Serve as liaison to the designated Cubic system administration contact, per PATH management direction.
- Serve as liaison to internal PATH and Authority stakeholders (Marketing, TEC, Audit, Comptrollers and Treasury Departments), per PATH management direction.
- Support Payment Card Industry (PCI) and cyber-security compliance.
- Maintain inventory of office supplies.
- Oversee and manage Fare Media inventory. Work with PATH management to order additional media as necessary.
- Manage Contractor's personnel timekeeping system and records to ensure completeness and accuracy.
- Responsible for functions related to the customer and B2B website, which shall include but not limited to:
- All PATH fare media sales, servicing and responses to PATH account inquiries.
- Assistance with migration of customers from the legacy system to the new system.
- Monitoring customer website autoload function, including the ability to use the appropriate software applications to ensure that our patrons receive their transit products.
- Analyzing and monitoring patron and financial reports.
- Responsibility of all CSC staff working with the various functions of the CRM and back office applications.
- Providing staff support during training.
- Gathering feedback on the new system and communicating any issues or bugs encountered. Analyze data to investigate potential issues and tracking resolution.
- Open Availability (Weekends and evening will be required periodically according to business needs)
- Have at least five (5) years prior experience in similar performance functions to those required of a Contact Center Project Analyst
- Herein, which includes two (2) years of supervisory level experience or above and shall be able to speak and write proficiently in English.
- Prior experience with transit fare payment systems preferred.
- Prior experience with call center management preferred.
- Bachelor's degree or equivalent experience preferred
- Ability to type 65 words per minute or higher
- Advanced experience with Microsoft Excel, including proficiency with pivot tables and other advanced functions.
-
Project Analyst
4 days ago
IntePros New York, United StatesIntePros Is seeking a Project Analyst for one of the largest and fastest growing companies in the world. You will be a part of a growing entertainment research team. Qualified Candidates must be able to work a hybrid schedule in midtown Manhattan. · • Must have an analytical mind ...
-
Financial Project Analyst
3 weeks ago
NYU Langone New York, United StatesNYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hosp ...
-
Business Analyst/Project Manager, Risk IT
3 days ago
Jefferies Jersey City, United StatesJefferies Risk Information Technology team is responsible for building and maintaining Risk Management systems solutions and architecture for the Jefferies enterprise. The team works closely with Financial Risk Management functions (Credit, Liquidity, Market) in the areas of meas ...
-
Business Analyst/Project Manager, Risk IT
6 days ago
Jefferies Jersey City, United States Full timeJefferies Risk Information Technology team is responsible for building and maintaining Risk Management systems solutions and architecture for the Jefferies enterprise. The team works closely with Financial Risk Management functions (Credit, Liquidity, Market) in the areas of meas ...
-
Project Manager/Business Analyst
1 week ago
BAMM USA Jersey City, United StatesOnsite in Jersey City, NJBusiness Overview:DRIVE Project Implementation Americas is building its core expertise in managing transversal and transformation projects across all Global Markets & Global Banking Business Lines. We are looking to on-board project managers (Contractors) ...
-
Business Analyst/Project Manager
1 week ago
Axelon Jersey City, United StatesGlobal Financial Firm located in JERSEY CITY, NJ has an immediate contract opportunity for an experienced Business Analyst/Project Manager "This role is currently on a Hybrid Schedule. You will need to have reliable internet, computer and android or iphone for remote access into ...
-
Analyst, Project Development
1 week ago
Aspen Power Partners LLC New York, United StatesJob Description · Job DescriptionAbout Aspen Power · Aspen Power is a distributed energy generation platform with the dual mission of accelerating and democratizing decarbonization. We partner with businesses, communities, and others in the industry to develop, construct, and ope ...
-
Analyst, Construction Projects Team
3 days ago
Lockton Companies New York, United States Full timeAbout Lockton Northeast: · The Northeast Series (region) for Lockton includes offices in the metro areas spanning Washington DC, Philadelphia, New York City, Hartford, and Boston. The Northeast grew by 45% in our last fiscal year, and all of that growth was organically driven – n ...
-
Internal Communications Project Analyst
2 weeks ago
Neuberger Berman New York, United States Full timeSummary · Neuberger Berman's Employee Platform team focuses on delivering a holistic, inclusive employee experience and fostering the firm's culture, through Internal/Executive Communications, Corporate Social Responsibility and Employee Engagement. · The team is looking for an I ...
-
Senior Project Portfolio Analyst, Projects
2 weeks ago
Con Edison New York, United StatesSenior Project Portfolio Analyst, Projects & Analytics, Supply Chain · Job Info · 112272 · Posting Expiration Date:May 25, 2024 · Schedule Type:Full-Time · Minimum Salary:$95000 · Maximum Salary:$120000 · Organization:Supply Chain · Department:Category Mgmt & Initiatives ...
-
Business Analyst/Project Manager
1 week ago
VeeRteq Solutions Inc. Hoboken, United StatesJob Description · Job DescriptionJob Title: Sr Business Analyst/ Project Manager (LoanIQ) Location: Jersey City, NJ (Hybrid) · Duration: 8+ Months · Job Overview: · We are seeking a highly skilled Sr Business Analyst/Project Manager with expertise in the Loan IQ. The role is crit ...
-
Business Analyst/Project Manager
2 weeks ago
Pierce Technology Corporation New York, United States PermanentProject Management, Business Analysis, Data Analysis and Quality Assurance for strategic projects and enhancements Coordinate with client stakeholders to track milestones, deliverables, and dependencies Facilitate requirements gathering and design sessions with business and techn ...
-
Business Analyst/Project Manager
4 days ago
VeeRteq Solutions Inc. Hoboken, United StatesJob Description · Job Description Job Title: Sr Business Analyst/ Project Manager (LoanIQ) · Location: · Jersey City, NJ (Hybrid) · Duration: · 8+ Months · Job Overview: · We are seeking a highly skilled Sr Business Analyst/Project Manager with expertise in the Loan IQ. The r ...
-
Business Analyst/Project Manager, Risk IT
5 days ago
Jefferies Jersey City, United StatesJob DescriptionJefferies Risk Information Technology team is responsible for building and maintaining Risk Management systems solutions and architecture for the Jefferies enterprise. The team works closely with Financial Risk Management functions (Credit, Liquidity, Market) in th ...
-
Senior Project Manager/Business Analyst
3 weeks ago
SMBC Jersey City, United StatesSMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 ...
-
Project Analyst
4 days ago
eTeam Inc Montclair, United StatesThree to Five years experience in an analytical position utilizing database programs and spreadsheet software. Demonstrated experience in gathering, documenting, analyzing and drawing conclusions on data and information. Demonstrated experience in performing a variety of function ...
-
Manhattan WMS Project Analyst
1 week ago
York Solutions, LLC New York, United StatesYork IT Solutions is hiring Manhattan WMS Project Analyst in contract and remote capacity · Role:Manhattan WMS Project Analyst · Duration: 12 months · Hourly Rate: $40-$45 W2 · Location: Remote · Must haves: · WMS experience (Manhattan) · Blue Yonder is second best or other re ...
-
hmis analyst/hope project manager
1 week ago
City of New York New York, United States Full timeThe Office of Research and Policy Innovation (ORPI) brings together four units that provide critical policy-related information through scientific research and evaluation methods to agency leadership. ORPI also supports a broad network of homeless services providers, as the offic ...
-
Project Manager/Business Analyst
1 week ago
eTeam New York, United StatesSterling OMS The Project Manager/Business Analyst will be responsible- for the overall success of a project, requirements definition, and quality assurance activities. Project Management responsibilities include time and resource management, financial planning, scoping management ...
-
Sr. Technical Project Analyst
1 day ago
Fastnet Software International Inc Newark, United StatesJob Description · Job DescriptionHiring Manager's note-- · Must have: Data analytic skills (excel, smartsheet, tableau, etc) + vehicle/automotive knowledge and some exposure to program management/project management. · Advanced knowledge in any of the 3 fields listed (data analyti ...
Contact Center Project Analyst - Jersey City, United States - Enlightened, Inc.
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Description
Job DescriptionContact Center Project Analyst
The Contact Center Project Analyst shall manage all aspects of Contractor's staff and project schedule and budget. Responsible for project coordination and scheduling, issue resolution, issue escalation, resource management, budget management, management interface and fare collection related data analysis.
The Contact Center Project Analystis responsible for performance of these services:
Qualifications: