Sr. Manager, IT Service Desk - Pleasanton, CA
2 weeks ago
Job summary
About Blackhawk NetworkToday through BHN's single global platform businesses of all kinds can tap into the world's largest network of branded payment solutions BHN helps businesses grow revenue increase loyalty motivate and reward their teams disburse funds and engage consumers Branded payment solutions include the issuance and distribution of gift cards egifts corporate payouts rewards along with technology to deliver these products in seamless integrated ways BHN's network spans globe more than 400000 consumer touchpoints Learn more at OverviewAs Sr Manager of Service Desk at Blackhawk Network you will be responsible for half our global service desk operations responsible for maturing it into metrics-driven organization that delivers high-quality customer service by creating foundation automated ticket solutions leveraging A.I. solutions Our Service Desk team approximately people handles monthly tickets globally you'll focus on US El Salvador operations establishing comprehensive performance metrics partnering technical teams automated solutions creating exceptional customer experiences h2>Responsibilities
- Transform service desk teams across US operations El Salvador call center high-performing customer-focused groups li>
- Establish clear accountability standards performance expectations fostering culture continuous improvement customer service excellence li>
- Develop nurture geographic team lead program organize optimize work distribution providing mentorship career development guidance li>
Job description
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