Application Support Analyst - Shenandoah - Alliance HCM

    Alliance HCM
    Alliance HCM Shenandoah

    1 week ago

    Description
    Job Summary - Application Support Analyst
    • Assist clients with specialized reporting and data management
    • Help with escalated client issues on all aspects of Alliance HCM solutions
    • Manage workload and client request through Case Ticketing System in SalesForce
    • Communicate with management in regard to timeline deadlines being pushed or met
    • Troubleshoot client questions to provide timely and accurately solutions
    • Engage team members as needed to ensure all client case tickets are resolved
    • Verify accuracy of all client and employee data prior to the first live payroll when working with the implementation conversion team.
    • Heavy phone client communication and detailed email follow up communication
    • Ability to work flexible schedule when workload warrants additional hours
    Desired Skills and Experience
    • Strong focus on customer satisfaction
    • Strong organizational and problem solving skills
    • Ability to multi task and meet deadlines
    • Proficient with Microsoft Office products (Excel, Word, etc)
    • Major in technology, Human Resources, or related fields preferred
    • Knowledge of any of the following is helpful: Benefits, HR, Payroll, Timekeeping, General Ledger, SQL, Report Writing
    Why Alliance?
    • Great small company atmosphere - that you can help shape into a great big company atmosphere.
    • Generous salary consistent with qualifications.
    • 100% paid health insurance, 401K with match, 100% paid HSA, profit sharing.
    • Work on a fast growing team with tenured experience to learn from.
    Company Overview

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