Program Manager - Washington - Suited for Change

Description

POSITION TITLE: Program Manager

POSITION TYPE: Full-time employee

LOCATION: Washington, DC

SALARY RANGE: $60,000 - $65,000

REPORTS TO: Executive Director

POSTING DATE: September 2, 2025

ABOUT US:

For over 32 years, Suited for Change (SFC) has empowered women in the Washington, D.C. community on their journey to financial independence by providing professional attire, personalized coaching, and skills training. While suiting remains at the heart of our mission, our expanded programming now includes coaching and professional development workshops that prepare women to thrive in the workplace and beyond.

We partner with more than 120 referral organizations across the D.C. region, including workforce development and job training programs, transitional housing and reentry programs, domestic violence shelters, government agencies, and faith-based organizations. Through these partnerships, women are connected to our services—always offered free of charge—at pivotal moments in their lives.

To learn more about Suited for Change, please visit

POSITION DESCRIPTION:

The Program Manager is a full-time position responsible for leading the implementation of our Suiting and Professional Development programs, as well as supporting the launch and growth of new initiatives. This role reports directly to the Executive Director.

We are seeking a candidate who brings:

• Strategic thinking and strong interpersonal skills
• A positive, solutions-oriented attitude and the ability to hit the ground running
• Comfort and proficiency with technology
• Compassion and understanding of women navigating lived experiences such as housing instability, trauma, or mental health challenges

The ideal candidate is adaptable, collaborative, and committed to empowering women as they take the next steps in their personal and professional journeys.

RESPONSIBILITIES:

Career Coaching Program (Professional Coaching & Workshops):

• Collaborate with the Executive Director to design, refine, and deliver the Career Coaching program and curriculum.
• Develop and implement a marketing and outreach plan to raise awareness of the Career Coaching Program.
• Facilitate workshops at partner locations when feasible.
• Recruit, train, coordinate, and evaluate volunteers to support coaching sessions and workshops.
• Expand Career Coaching initiatives and create tailored programming to increase client engagement and broaden program offerings that align with SFC's mission.

Suiting Program

• Coordinate and schedule Volunteer Stylists to assist clients in selecting professional attire and working in the Boutique.
• Oversee client appointments and ensure referral partners are informed and supported throughout the process.
• Collect and record client feedback and survey data into the SFC Client Report Tracker for reporting and grant purposes.
• Enhance the client styling experience by curating "glimmers" (special touches such as self-care kits, beauty items, or themed clothing drives) under the direction of the Executive Director.
• Coordinate clothing donations from individuals and groups in partnership with the Program and Development Assistant, ensuring efficient donation drop-off day processes.
• Provide direct suiting support to clients when needed due to scheduling or Volunteer needs.

Referral Partner Relationships

• Manage and strengthen relationships with existing referral partner agencies.
• Identify, engage, and recruit new partner agencies serving women-identifying clients from diverse backgrounds, communities, and identities.
• Strengthen relationships with community partners that include LGBTQIA+, BIPOC women, AAPI and Latinx identified clients.
• Collaborate with partners to ensure smooth referral processes and consistent program delivery.
• Lead the planning and execution of client-facing program events by developing full agendas, directing scheduling, planning, execution and serving as the primary point of contact. Events include two annual signature program events(Women's Conference and Mother's Day Event), partner/client workshops, 'Reserved Styling Boutique Days' with referral partners, Private Boutique Sales, and additional initiatives developed or as assigned by the Executive Director.

Volunteer/Intern Management

Serve as the primary point of contact for all volunteer communications, engagement, and recruitment. Your accessibility, flexibility, and creativity foster the growth and overall morale of the Volunteer Team.

• Recruit, onboard, and train new volunteers. While also reviewing and selecting all prospective volunteer applications
• Manage scheduling using tools such as SignUpGenius, AppointmentPlus, Eleo, and Google Suite to create and ensure volunteer coverage for special events (fundraising, client-facing engagements, workshops, coaching sessions, and administrative support).
• Update and maintain accurate volunteer records within the Eleo fundraising database.
• Collaborate with the Executive Director to maintain ongoing volunteer communication, including birthday shout-outs, announcements, Boutique closure updates, and other administrative notices.
• Responsible for assigning program tasks and coordinating with an SFC Volunteer for Boutique training for all applicable SFC interns.

Qualifications

• Bachelor's degree (preferably in Social Services) and a minimum of two years of experience in a community service environment.
• Strong management skills with the ability to coordinate multiple teams and stakeholders, including volunteers, clients, and referral partners.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse populations.
• Proven ability to collaborate as a team player while also working independently.
• Skilled at problem-solving and troubleshooting in fast-paced environments, with a professional and solutions-oriented approach.
• Demonstrated commitment to empowering women and supporting diversity, equity, and inclusion.
• Proficiency in Microsoft Office, Google Suite, CRM Systems, and a high level of adaptability with new technologies and software.

WHY YOU'LL LOVE WORKING AT SUITED FOR CHANGE:

We value our team as much as the women we serve. Our benefits are designed to support your growth, flexibility, and well-being:

• Hybrid Work – In-person four days a week in Washington, D.C. office
• Summer Fridays – Early release to recharge.
• Paid Time Off & Wellness Days – Rest, recharge, and prioritize self-care.
• Health Coverage – Health plan to keep you supported.
• Professional Development Stipend – Grow your skills while advancing our mission.
• Health Coverage – Health plan to keep you supported.
• Professional Development Stipend – Grow your skills while advancing our mission.

Thrive with us, make an impact, and be part of a team where your work truly matters.

HOW TO APPLY:

Interested candidates should submit the following materials to with "Suited for Change Program Manager Position" in the subject line:

• Resume
• Cover Letter with Salary Requirements

Suited for Change is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, disability, or status as a U.S. veteran.

Job Type: Full-time

Pay: $60, $65,000.00 per year

Benefits:

• Health insurance
• Paid time off

Ability to Commute:

• Washington, DC Preferred)

Ability to Relocate:

• Washington, DC 20005: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Washington, DC 20005