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    Brokerage Customer Service Specialist - Little Rock, United States - Transplace

    Transplace
    Transplace Little Rock, United States

    1 week ago

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    Description

    ** Brokerage Customer Service Specialist**

    **Job Category****:** Admin & Support **Requisition Number****:** CUSTO004983 Showing 1 location **Job Details**

    **Description**

    **PRIMARY JOB ACCOUNTABILITIES**

    Freight Covered Every Day (Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures)

    Customer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.)

    Carrier Relationship (Productive carrier relationship development, AP Discrepancy resolution, cover loads, handling and management of difficult situations, etc.)

    Financial Procedures and Operating Metrics (Detention management, research/resolving invoice discrepancies, benchmark rate achievement, automation objectives, expedite decisions and cost, etc.)

    **ESSENTIAL FUNCTIONS AND TASKS**

    Ensure automated routing guide assignment/tender is accepted in Standard Routing Guide (SRG).

    Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Coordinator

    Monitor shipments and revise when necessary based on changing shipper, customer, and carrier needs.

    Review and correct EDI 214 errors

    Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty

    Update load status in system, e.g. loaded, pick-up, delivery, empty, etc

    Proactively notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary

    Correspond with customer and carrier regarding detention and other accessorial information

    Utilize TMS to actively manage on-time performance and automation objectives

    Identify and update status on which Carrier missed pick-up or delivery; provide sufficient comments for communication to customer

    Additional Responsibilities Regarding Customer and Carrier Relationships

    Request EDI set-up on newly contracted carriers and set-up Carrier Portal/FAM log-ins.

    Lead training sessions for Carrier Contacts as necessary on Carrier Portal.

    Set-up new customer and vendor users on the TMS, leveraging knowledge of customer business practices and workflow

    **SKILLS**

    Intermediate Math (Includes aptitude to learn how to calculate mileage as it relates to the passage of time, calculate margin revenue and total cost of shipment)

    Service Orientation (Commits to and enjoys providing exceptional service to internal and external customers)

    **EXPERIENCE**

    1 2 Years of Customer Service Experience

    Bachelors degree may be substituted for work experience requirements

    **EDUCATION**

    High School Diploma/ GED is required

    **ABOUT TRANSPLACE**

    Transplace constantly strives to exceed the transportation expectations of our customers, from consumer packaged goods, chemical and petroleum companies, to discrete manufacturing and retail. Our goal for global supply chain excellence is outlined in our Mission and supported by our Core Values and Executive Leadership.

    Follow the company on Twitter, Facebook and the Transplace Industry Blog:

    **EQUAL OPPORTUNITY EMPLOYER**

    Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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