Customer Service Representative - Huntington Beach, United States - Par West Turf Services Inc

Description

Benefits:401(k)401(k) matchingCompany partiesDental insuranceFree food & snacksHealth insuranceVision insuranceCompany DescriptionPAR WEST is a leading provider of golf courses, driving ranges, golf carts, landscape and sports field maintenance equipment, and accessories.

With over 50 years of combined industry experience, we are dedicated to offering outstanding customer service and reliability.

We proudly represent top-quality turf maintenance equipment manufacturers and serve many customers, including golf courses, sports facilities, municipalities, and landscape contractors.

Role DescriptionThis is a full-time on-site role for a Customer Service Representative at our location in Huntington Beach, CA. The Customer Service Representative will provide excellent customer support, ensure customer satisfaction, and deliver a positive customer experience.

As our business's first point of contact, this individual must be kind, patient, and knowledgeable of all Par West products and internal processes.

Our Customer Service Representative acts as a liaison, providing product information, order updates, order tracking, and resolving any emerging problem our customer accounts might face by providing accuracy and efficiency.

Customer Service:

Enter and process all daily WooCommerce web and NetSuite orders using the NetSuite ERP.Receives and responds to customer inquiries, order updates, and support emails for all online and offline sales channelsEnsures superior customer experience by addressing customer concerns promptlyMaintains accurate records and documents all customer service process errorsDevelops customer satisfaction goals and coordinates with the Sales/Marketing and Operations teams to meet them on a steady basisIdentifies customer service trends and determines system improvementsEnforces company policies and procedures to develop standardsInvestigate and resolve customer inquiries and complaints in a timely and empathetic mannerCoordinates with warehouse managers to troubleshoot shipping discrepanciesHandles open claims for all lost and/or damaged WooCommerce and NetSuite ordersAddresses returns, refunds, credits, and tracking numbers for all WooCommerce and NetSuite ordersCommunicates regularly with sales/marketing and operations teams regarding all open WooCommerce and NetSuite ordersTrack all drop ship web orders to send customer tracking.

Data Processing:

Responsible for auditing NetSuite open order records for accuracyAccountable for the accuracy of our WooCommerce data in our NetSuite system.

Responsible for processing orders and customer data within closely defined proceduresProcesses all WooCommerce and NetSuite orders and assists with refunds and/or exchanges with the accounting department.

Enters Customer data into databases in a timely and accurate mannerProduces weekly Open Order reports using advanced Excel spreadsheet functionsAssists with researching and enhancing Inventory automation methodologiesSkills and Experience Required:
Customer Service ExperienceData Entry ExperienceBasic accounting dutiesAdvanced knowledge of Excel and Microsoft OfficeExcellent oral and written communication skillsHighly organized and detail-orientedProblem-solving techniquesWarehouse operation experience is a plusExperience with NetSuite Management and WooCommerce is preferableAbility to multi-task while maintaining careful attention to detailAbility to excel in a team environment along with the ability to work independently, efficiently, and effectivelyAbility to apply acquired knowledge to identify, analyze issues, and determine root cause(s)#J-18808-Ljbffr