Customer Service Representative - Altamonte Springs
3 weeks ago

Job summary
The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.Responsibilities
- Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
- Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
- Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
Job description
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