Client Succcess Specialist - Castle Rock, United States - MasterDrive of Denver

Description

Job Description

Job Description

Our goal is simple:
provide the driving skills to stay safe for a lifetime.

Our customers come to us because of our outstanding reputation in the market and the amazing training that we provide.

As a key member of the company, our specialist will help carry out our customer-success strategies, build strong relationships with customers and collaborate with other departments to consistently deliver excellent client experiences.

We seek a dynamic, energetic, and seasoned candidate that enjoys taking and making inbound and outbound calls. This position is full-time, in-office at our Castle Rock location.


OBJECTIVES OF THIS ROLE:
Guide prospects to enroll in training commensurate with their goals and objectives

Establish relationships as a trusted advisor to help ensure the continued value of our services

Maintain customer-success strategies and execute on defined follow up processes

Grow our market share by developing raving fans


RESPONSIBILITIES:
Calling on online enrollments generated from our website- reviewing their purchase and ensuring they understand our market differentiators and our process

Assisting prospects over the phone, helping them to decide on and purchase the driver education program that best suits their needs/ upselling into larger training programs

Scheduling training appointments upon enrollment

Updating customer information in our CRM (Customer Relations Management) software

Consistently exceeding performance targets and daily call goals

Communicating effectively with team members and management

Identifying and pursuing opportunity within our database of prior and existing clients


A SUCCESSFUL CANDIDATE BRINGS:
Excellent verbal skills, being comfortable having a consultative conversation
Ambition and self-motivation to take initiative performing tasks without prompting
Constant positive attitude
A solid work ethic
A hunger to succeed
A team-player mentality


BONUS SKILLS AND QUALIFICATIONS:
Phone sales experience

Proven closing skills

Experience using CRM software, and VOIP system

Car or driving enthusiasts, educators, coaches, trainers, mentors ideal

Company Description Colorado's leading driver safety training company.

Company Description

Colorado's leading driver safety training company.
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