Systems Administration and Helpdesk Support - Rockville, United States - Innovative Management & Technology Services

Innovative Management & Technology Services Rockville, United States

3 weeks ago

Description

Job Description

Company Overview:
Join a fast-growing company highly experienced in cyber security, cloud computing, virtualization, big data analytics, and project management IMTS offers competitive compensation, excellent benefits including tuition reimbursement and employer-contributed 401K, and referral bonuses. We work with the best customers on-site at top government agencies.

Job Title: Systems Administration and Helpdesk Support
Location: Rockville, MD

Overview: The Systems Administration and Helpdesk Support professional is responsible for providing effective support and maintenance across the organization's IT infrastructure, including both on-premise and AWS cloud environments. This role ensures prompt and efficient resolution of user issues and ongoing system maintenance.
Responsibilities:

Perform daily onsite support tasks for secure LAN users, virtual desktops, and laptops, including troubleshooting, account management, application support, and general maintenance.
Task Area 2 – Infrastructure and Cloud Engineering Support: Assist in supporting infrastructure that facilitates both on-premise data center and cloud-based operations.
Subtask 4.2.8 – Network Security and Patch Management: Support routine patching of servers and systems, maintaining up-to-date security patches and compliance with security standards. Manage Anti-Virus and Anti-Malware across all hosts.
Subtask 4.2.7 – Helpdesk Support: Provide Tier 2 and Tier 3 support to the Helpdesk, helping to resolve complex technical issues and contribute to high levels of user satisfaction.
Participate in Disaster Recovery and Business Continuity/Continuity of Operations Planning (COOP) as well as Backup and Recovery tasks.

Qualifications:

Must possess an associate degree or higher in Information Technology, Computer Science, or a related field.
A minimum of 2 years of experience in systems administration and helpdesk support, ideally in a hybrid IT environment.
Junior cybersecurity certification (Security+ or similar) required.
Familiarity with cloud technologies, and any cloud certifications, such as AWS Cloud Practitioner, is preferred.
Must possess or be able to obtain a Tier 2 Public Trust clearance.

Tools and Technologies:

Experienced in managing Windows Operating Systems and applications, capable of troubleshooting and providing effective support.
Knowledgeable in using network management and monitoring tools and supporting virtualized environments like VMWare.

Work Hours:

Work hours are from 9:00 AM to 5:00 PM, Monday through Friday, excluding Federal holidays, with occasional extended hours as needed for support escalations.

IMTS is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

FA3F5dYMbx

Senior Systems Administration and Helpdesk Support

3 weeks ago

Innovative Management & Technology Services Rockville, United States

Job Description · Job DescriptionCompany Overview: · Join a fast-growing company highly experienced in cyber security, cloud computing, virtualization, big data analytics, and project management IMTS offers competitive compensation, excellent benefits including tuition reimbursem ...
Helpdesk Support

4 days ago

SMX Corporation Patuxent River, United States

Helpdesk Support Secret)at SMX(View all jobs) ) · Patuxent River, MD · SMX is seeking a driven Helpdesk Support Professional to support our customer's mission. The customer's mission provides a persistent capability for linking distributed facilities, enabling DoD customers to de ...
Helpdesk Support

1 week ago

Strategic Analysis Arlington, United States

Strategic Analysis, Inc. (SA) is seeking a versatile, skilled Helpdesk Support to join our exceptional team. Qualified candidates will meet the requirements detailed below necessary to provide technical IT support to our main office in Arlington, VA. Candidates will be interacti ...
Helpdesk Support

3 weeks ago

Agil3 Technology Solutions (A3T) Washington, United States

Job Description · Job DescriptionAs the Helpdesk Support (Senior) (NCR), you will act as a model of customer service excellence to all organizational staff members. You will participate in a team of highly qualified professionals and interact daily with the customer to ensure pro ...
Helpdesk Support

2 days ago

Agil3 Technology Solutions Arlington, United States

As the Helpdesk Support (Senior) (NCR), you will act as a model of customer service excellence to all organizational staff members. You will participate in a team of highly qualified professionals and interact daily with the customer to ensure productivity and resolve IT issues t ...
Senior Systems Administration and Helpdesk Support

3 weeks ago

Innovative Management & Technology Services Rockville, United States

Company Overview: · Join a fast-growing company highly experienced in cyber security, cloud computing, virtualization, big data analytics, and project management IMTS offers competitive compensation, excellent benefits including tuition reimbursement and employer-contributed 401 ...
Helpdesk Support Specialist

1 week ago

InteliX Systems LLC Washington, United States

Job Description · Job DescriptionTitle: Helpdesk Support Specialist · Duration: 12 months contract · Location: Washington, DC 20004 · Client: U.S Customs and Border Protection · Minimum qualifications include a High School Diploma or G.E.D. with 3+ years of experience in a relate ...
Helpdesk Support

3 weeks ago

latitude Fairfax Station, United States

Helpdesk Coordinator · Main PointsWill be providing tier I support · Must have associates degree or higher level of education · Must have 1+ years experience · Must have knowledge of troubleshooting Microsoft Office Suite · Pay: 20-22/hr.=converting at 45k+ · Service and su ...
Helpdesk Support Senior

3 weeks ago

Empower AI Inc. Arlington, United States

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex ...
Helpdesk Support

3 weeks ago

Empower AI Inc. Arlington, United States

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex ...
Intermediate Helpdesk Support

1 week ago

Custom Software Systems, Inc. Washington, United States

Job Description · Job DescriptionIntermediate Help Desk Specialist · Custom Software Systems Inc. is seeking an intermediate-level experienced support specialist to join our client's user and desktop support team. The ideal individual we are seeking will provide onsite desktop s ...
Training Helpdesk Support Specialist

1 day ago

Cape Fox Federal Contracting Group Washington, United States Full time

Job Description · Job Summary · The purpose of this order is to provide the necessary level of professional and technical support required to facilitate the overall operational objectives of USAID and Human Capital and Talent Management (HCTM) Center for Professional Developmen ...
Helpdesk Customer Support Entry

3 weeks ago

Serigor Inc. Washington, United States

Job Description · Job DescriptionJob Title: Helpdesk Customer Support Entry (Hybrid) · Location: Washington, DC · Duration: 12 Months+ · Job Description: · The Customer Support Entry level is a first level representative to the client technical support team. They answer a variety ...
Helpdesk / IT Support Specialist

3 weeks ago

CompuGain LLC Reston, United States

:We are seeking two entry-level contractors to add to hardware asset management efforts. · These individuals will follow a set of procedures to work off a list of end-users to schedule appointments, coordinate a 15-min call with the end-user to transition them to a laptop. These ...
Bilingual - ATM Helpdesk Support Specialist

3 weeks ago

Euronet Worldwide, Inc. Spring, United States

Job Description · Job Description Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide (EEFT), has an exciting role for a bilingual ATM Service Support Specialist to add to our Monitoring and Dispatch Team to assist in supporting o ...
Helpdesk Support Analyst

3 weeks ago

TEKsystems Owings Mills, United States Contract

Description: · This is a Tier 1 helpdesk role. This role is open due replacing an existing contractor who is leaving at the end of his contract. This person will initially be trained on either internal or external support within the client depending on the training cycle. This is ...
Helpdesk Support Senior

3 weeks ago

Empower AI Inc. Arlington, United States

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex ...
Helpdesk Support Technician

2 weeks ago

TEKsystems Owings Mills, United States

Top Skills · Active Directory · Ticketing System · Windows 10 · Microsoft Office Suite · VPN Support · VDI Support · Remote Tool · Printer Support · Customer Service · Description · This person will be providing phone and remote technical support to users across the co ...
HSPD-12 Helpdesk-Customer Support

3 weeks ago

Global Resource Solutions, Inc. Washington, United States

Job Description · Job DescriptionGlobal Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated, detail orientated, and talented individual for the position of HSPD-12 Helpdesk- Customer Support. · Job Description: · Summary: The HSPD-12 Helpdesk- Customer Support sh ...
IT Facilities Helpdesk Support Specialist

3 weeks ago

Strategic Insight, Ltd. Washington, United States

Strategic Insight, Ltd. is seeking an **IT** Facilities Helpdesk Support Specialist (Staff Associate)** to support our PEO IWS client. Job location is Washington, DC, Navy Yard. There is the potential for some hybrid working schedule between home, corporate and client site. · Str ...