Director of Outpatient Services - Chattanooga, Tennessee, United States
3 days ago
Job description
Overview
Erlanger Behavioral Health Hospital, a 144-bed psychiatric and behavioral health facility in Chattanooga, Tennessee, is seeking a Licensed Clinician to serve as its new Director of Outpatient Services. This role will lead and grow the hospital's outpatient continuum, including PHP and IOP programs, within a compassionate, multidisciplinary treatment setting.
PURPOSE STATEMENT:
The Director of Outpatient Services is responsible for leading the day-to-day operations and long-term success of the facility's partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets - including volume growth, financial performance, patient experience, and clinical quality – by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum. The Director will serve as a clinical leader, performance coach, and community advocate, ensuring a seamless transition for patients stepping down from inpatient care and patients stepping up from community-based care.
Responsibilities
Clinical & Operational Leadership
- Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups
- Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes
- Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement.
- Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum
- Actively support business development and outreach activities to enhance brand awareness and drive direct admissions.
- Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs. Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population.
- Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development.
Team Development & Supervision
- Hire, onboard, and retain a high-performing team
- Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students.
Compliance & Quality Assurance
- Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws).
- Develop and assist with the development and implementation of policies and procedures.
- Ensure accurate and timely documentation of patient records and services delivered.
Qualifications
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
- Required to be a Master's or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PsyD, PhD.
- Minimum of 4 years in behavioral healthcare, including 2+ years of operations and managerial experience.
- Experience with PHP and IOP levels of care strongly preferred. Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
· Master's or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PhD (Clinical, Counseling or Educational Psychology), or PsyD
SUPERVISORY REQUIREMENTS: Supervises a team of employees
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.
#LI-EBHH
#LI-AM1
#LI-ONSITE
AHCORP
Similar jobs
+The Director of Outpatient · Servicess is responsible for leading the day-to-day operations and long-term success of the facility's partial hospitalization programs (PHP) and intensive outpatient programs (IOP). · +Oversight of day-to-day operations and clinical program for PHP ...
5 days ago
Erlanger Behavioral Health Hospital is seeking a Licensed Clinician to serve as its new Director of Outpatient Services. · ...
3 weeks ago
· A licensed Physical Therapist or Occupational Therapist employed by Erlanger Health. This position is responsible for direct and indirect care in the rehabilitation of patients. · ...
1 month ago
Will assist with general duties to include greeting patients and public, answering telephone calls daily patient reminder calls scheduling patient appointments checking in checking out obtaining accurate demographic information preparing medical records order entry serving liaiso ...
4 days ago
Provide a variety of patient and customer service related activities within the Ambulatory Department.Provide patient and customer service · ...
4 days ago
This position is responsible for direct and indirect care in the rehabilitation of the patient. · ...
4 weeks ago
Provide patient and customer service activities within the Ambulatory Department. · ...
4 days ago
A licensed Physical Therapist, Occupational Therapist or Speech Therapist employed by Erlanger Health. This position is responsible for direct and indirect care in the rehabilitation of the patient. · ...
1 month ago
The Patient Service Rep Lead supervises others on patient and customer service related activities. · Ensures accurate and efficient registering, scheduling, and financial analysis for patients upon arrival to the Healthcare System. · This position is involved in a team-based appr ...
4 days ago
The Patient Service Rep Lead supervises others on a variety of patient and customer service related activities.Responsible for ensuring accurate and efficient registering, scheduling, and financial analysis activities for all patients upon arrival to the Healthcare System. · This ...
4 days ago
The Patient Service Rep. Lead supervises others on a variety of patient and customer service related activities. · ...
4 days ago
Join our team as an Outpatient Navigator. We cater to adolescent patients aged 12+ and older adults. · ...
1 week ago
Job Description: · As a travel Outpatient Physical Therapist with AMN Healthcare Allied, you will be responsible for providing physical therapy services in an outpatient setting. · Physical Therapist - Outpatient - (PT) · The ideal candidate will have a strong background in physi ...
5 days ago
Seeking a BC/BE Psychiatrist for full-time outpatient practice in Johnson City, TN. The role involves consulting with new patients, managing medications, and providing counseling to community members and health system dependents, primarily for patients aged 17 and up. · The pract ...
3 days ago
Animal Emergency & Specialty Center of Chattanooga (AESC Chattanooga) is expanding and seeking an experienced Outpatient Veterinary Assistant to support our growing specialty services during weekday daytime hours. · AESC Chattanooga is East Tennessee's premier provider of 24-hour ...
2 weeks ago
American Traveler is seeking a Physical Therapist with outpatient pelvic orthopedics experience for an 8-hour day shift assignment. · ...
6 days ago
This is a premier outdoor location with access to rock climbing, · road and mountain biking, hiking and more. The downtown has great shopping · and mouthwatering dining. Your CompHealth recruiter will find the best fit for you. · See patients per day Monday through Friday with ab ...
3 weeks ago
American Traveler is seeking a Physical Therapist with outpatient pelvic orthopedics experience for an 8-hour day shift assignment. · ...
6 days ago
Serve Orthopaedic Patients. Support Athletes & Active Adults. · The Center for Sports Medicine & Orthopaedics (CSMO) is the region's leader in orthopaedic and sports medicine care. · ...
2 weeks ago
HumanEdge Travel Healthcare is seeking an experienced Physical Therapist for a 13-week outpatient pelvic health assignment in Chattanooga, Tennessee. · ...
4 days ago