Onsite Service Specialist I - West Bend
6 days ago
Job Summary
The Onsite Service Specialist I provides excellent customer service to assist in order placement quoting sourcing and logging all available cost savings statistics Manage MSC ControlPoint Solutions including Vendor Managed Inventory Vending or Storeroom programs may require ordering product put-away and optimization Determine optimal sourcing strategies for customer projects collaborating with the Category Team as needed to drive savings and improve customer operations Participate in customer plant or production meetings strategic initiative projects and Lean/Six Sigma events Collaborate with the account team to maximize customer satisfaction and identify future opportunities Resolve on-site product and service issues by providing sales-related solutions consulting with associates suppliers for effective information sources Provide customer service aligned with MSC standards ensuring satisfaction account retention revenue growth Communicate customer concerns management effective resolution Work closely vendors source products produce quotes expedite orders arrange product training Promote MSC's culture vision ensure alignment unity purpose Participate special project perform additional duties assigned- Computer literacy proficiency email internet browsers Windows operating system
- Strong problem-solving abilities
- Excellent customer service sales skills
- Strong oral written communication skills Industrial knowledge preferred
Job description
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