- Manages day-to-day operations of the department to ensure associates adhere to Colwen Hotels and brand standards and consistently meet and exceed business and guest expectations.
- Responsible for recruiting, interviewing, and hiring associates for the Front Office Department.
- Develop specific departmental goals and objectives to prioritize, organize, and get work done.
- Drive ongoing associate engagement/recognition initiatives.
- Establish and maintain open collaborative relationships with direct reports and team members to ensure everyone is treated with dignity and respect.
- Manage the ordering and inventory of the Front Office department supplies and uniforms.
- Supervise staffing levels to ensure that guest services, operational needs, and financial objectives are met.
- Monitor associate performance; provide coaching, mentoring, and developmental plans to improve associates' capabilities and performance.
- Comprehends budgets, operating statements, payroll progress report, and maintain the operating budget.
- Ensure all associates adhere to credit and cash handling policies; analyze variances and maintain a close watch to the daily house count.
- Demonstrate knowledge of the brand specific service culture and ensure all associates provide excellent service to meet and exceed guest's expectations.
- Greet VIPs and arrange for special services as requested.
- Review daily Front Office work and reports generated by Night Audit, and take appropriate actions to ensure any issues or concerns are resolved in a timely manner.
- Take a proactive approach when addressing guest issues and lead by example by setting a positive tone for the team.
- Coach and support the Front Office to effectively manage occupancy, rates, wages, and controllable expenses.
- Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results.
- Ensure compliance with all company policies and procedures along with Federal & State laws and regulations.
- Performs other duties, as assigned to meet business needs.
- Two year college degree or equivalent Hospitality experience preferred
- At least one year Hotel Front Desk supervisory experience
- Excellent verbal and written communication skills
- Reliable with ability to multi-task and work under pressure
- Excellent interpersonal and customer service skills
- Strong supervisory and leadership skills
- Familiar with common computer software programs
- Must be willing to work varied hours including nights, weekends, and holidays
- Medical Insurance with Company-Funded HRA
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Wide-Array of Supplemental Insurance Offerings
- Paid Time Off Programs
- Employee Assistance Program
- 401K Plan - Traditional & Roth Options with Employer Match
- Hotel Discount Travel Program for Associates & Family
- Exclusive Associate Discounts - Travel, Entertainment, & Retail
- Training and Development Programs
- Career Advancement Opportunities
-
We are looking for a detail-oriented Office Manager to oversee administrative operations and financial functions for our team in Medford, · Massachusetts.This long-term contract position requires a proactive individual with expertise in accounting systems, · office management, an ...
Medford1 month ago
-
+Job Summary · What We Need · We're seeking a skilled Office Manager/Administrative Support specialist.Manage in office needs such as working with building management <Support the leadership team <Support business operations by owning administrative support activities <Prepare re ...
Medford6 days ago
-
+We're seeking a skilled Office Manager/Administrative Support specialist. · +Manage in office needs such as working with building management · ...
Medford, MA3 weeks ago
-
We're seeking a skilled Office Manager/Administrative Support specialist. In this role, you'll have a great opportunity to build your skills and grow your career. · Manage in office needs such as working with building management · Support the leadership team · Support business op ...
Medford, MA (Cabot)1 week ago
-
The Arthur Murray Dance Studio of Cambridge is seeking charismatic individuals to manage and lead day-to-day activities while demonstrating an ability to work independently and meet deadlines effectively. · This is a unique role that combines back-end studio operations along with ...
Cambridge, MA1 month ago
-
You can help bring our villages to life · As the Office Manager at our Cambridge village, you'll be the welcoming face of our community, building meaningful connections with residents, their families, and visitors alike. · ...
Cambridge1 month ago
-
Martino Law Group is seeking an experienced Administrative Assistant & Office Manager to provide high-level administrative support. · Provide high-level administrative support · Serve as primary point of contact for internal and external communications · ...
Melrose $50,000 - $65,000 (USD)1 month ago
-
The Office Manager will oversee day-to-day operations at our Peabody headquarters. · ...
Peabody, MA3 weeks ago
-
We are seeking a part time to full-time Office Manager to join our team in Hingham, MA. · Strong Communication and Customer Service skills · Proficiency in Administrative Assistance and Office Administration · ...
Massachusetts1 month ago
-
The Arthur Murray Dance Studio of Cambridge is seeking charismatic individual to support the executives and studio in their day-to-day job responsibilities while demonstrating an ability to work independently and meet deadlines effectively. · ...
Cambridge $44,000 - $60,000 (USD)3 weeks ago
-
We are seeking a highly organized, detail-oriented Administrative Assistant to support the daily operations of our office and work closely with the President of the organization. · ...
Cambridge1 month ago
-
+Job summary · Start a meaningful career as an Office Manager with Legacy Lifecare VNA Hospice East. · +High school education or equivalent · Must be 18 years of age or older · +Comprehensive benefits package, including Health, Dental, Vision... · ...
Chelsea $34 - $37 (USD)2 weeks ago
-
Demerle & Associates, P.C. seeks an office manager to handle daily operations including payroll and human resources. · Nice law firm with considerable success over the last six years. · ...
Boston, MA1 month ago
-
This is your opportunity to support mission-driven care as an Office Manager with Legacy Lifecare VNA Hospice East. · Serve as the primary point of contact by answering and routing calls · Provide administrative support to patients and families · ...
Chelsea2 weeks ago
-
This is your opportunity to support mission-driven care. · Serve as the primary point of contact by answering and routing calls and greeting patients, families, visitors, and vendors with professionalism and compassion. · ...
Chelsea $34 - $37 (USD)3 days ago
-
+Start a meaningful career as an Office Manager with Legacy Lifecare VNA Hospice East at Legacy Lifecare, a nonprofit network dedicated to helping senior care organizations thrive. · +Serve as the primary point of contact by answering and routing calls and greeting patients, fami ...
Chelsea1 month ago
-
This Manager role is situated within the Mass General Brigham Project Management Office (MGB PMO), which reports into the Office of the Chief Operating Officer. The Manager of Project Delivery and Analysis has the dual role of participating on projects and managing people. · Uses ...
Somerville $97,510 - $141,804 (USD)1 month ago
-
This is your opportunity to support mission-driven care in an administrative office position as Office Manager at Legacy Lifecare VNA Hospice East. · ...
Chelsea $34 - $37 (USD) Full time3 days ago
-
Legacy Lifecare is a nonprofit network dedicated to helping senior care organizations thrive. We provide access to advanced systems and expert resources while preserving each affiliate's unique identity and mission. · ...
Chelsea, MA3 days ago
-
Start a meaningful career as an Office Manager with Legacy Lifecare VNA Hospice East. · L legacy Lifecare is a nonprofit network dedicated to helping senior care organizations thrive. · Meaningful Work: This is your opportunity to support mission-driven care. · Schedule: Full-ti ...
Chelsea, MA1 month ago
-
The Office Manager / Assistant provides high-level administrative and operational support to the System Senior Director of Radiology and Radiation Oncology. · This role is responsible for ensuring the efficient and effective functioning of the assigned department through a broad ...
Boston $56,000 - $78,500 (USD)1 week ago
Front Office Manager - Medford - Colwen Hotels
Description
Hyatt Place Medford, a Colwen Hotels Property, is seeking an engaging, friendly and detail-oriented Front Office Manager to join our team at the Hyatt Place Medford, a Colwen Hotels Property In this role you will be directly responsible for the Front Desk, Night Audit and evening execution of F&B, with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering a superior service experience and developing our associates.Colwen Hotels is a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.
General Responsibilities:
Salary Range: $55,000 to 60,000
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
Equal Opportunity Employer
-
Office Manager
Only for registered members Medford
-
Office Manager
Only for registered members Medford
-
Office Manager
Only for registered members Medford, MA
-
Office Manager
Only for registered members Medford, MA (Cabot)
-
Office Manager
Only for registered members Cambridge, MA
-
Office Manager
Only for registered members Cambridge
-
Office Manager
Only for registered members Melrose
-
Office Manager
Only for registered members Peabody, MA
-
Office Manager
Only for registered members Massachusetts
-
Office Manager
Only for registered members Cambridge
-
Office Manager
Only for registered members Cambridge
-
Office Manager
Only for registered members Chelsea
-
Office Manager
Only for registered members Boston, MA
-
Office Manager
Only for registered members Chelsea
-
Office Manager
Only for registered members Chelsea
-
Office Manager
Only for registered members Chelsea
-
Manager, Project Management Office
Only for registered members Somerville
-
Office Manager
Full time Only for registered members Chelsea
-
Office Manager
Only for registered members Chelsea, MA
-
Office Manager
Only for registered members Chelsea, MA
-
Office Manager
Only for registered members Boston