- Comply with CARF/COMAR/HIPPA/State compliance regulations.
- Greet and check in patients for appointments.
- Maintain a clean professional front desk environment.
- Conduct ABH patient reminder calls 48 hours prior to appointments scheduled with all doctors and Nurse Practitioners.
- Verify current and valid authorization information in the EMR for each ABH patient scheduled with the doctors and Nurse Practitioners 48 hours prior to scheduled appointments.
- Obtain and verify insurance eligibility for all applicable patients along with co-pay collection.
- Schedule future appointments accurately via the Electronic Medical Records (EMR) system.
- Contact patients who have missed appointments; monitor and track no-shows and enter data into system.
- Create medical record for new patients in EMR, upload and recording of authorization information.
- Manage and process medication refill requests for patients enrolled by following company protocols; complete medication prior authorizations as required by Maryland Medicaid through necessary paperwork and/or by calling the insurance company
- Conduct daily authorization updates in the EMR.
- Notify Site Directors and Therapists of patient authorization status.
- Prepare an off work/off school note for attending scheduled appointment as requested by patients.
- Take and record vital signs.
- Assist Medical Director with administrative duties.
- Coordinate with the Site Director and Therapists to ensure cases are assigned and discharged regularly.
- Act as the primary point-of-contact for referring vendors. Communicate the status of their referrals throughout the referral process.
- Ongoing compliance check of Intake and consent forms in EMR
- Scan and upload referral documents to clients EMR charts upon completion of referral.
- Maintain referral log/referral tracking system and distributes to appropriate provider and/or department.
- Complete and report end of month tally of patient referrals to supervisor(s) and Site Director.
- Maintain confidentiality in all aspects of client, staff and agency information.
- Respond to communication (phone, email, text) from clients and families, referral sources, and ABH staff within 24 hours or the next business day.
- Sort and distribute clinic mail and correspondence.
- Assists with workload at other office locations as needed.
- Assist prescribers as needed.
- Provide back-up support to the Facilities Manager for ordering office supplies.
- Other duties as assigned.
- Associates degree, equivalent work experience, or certification in health-related field.
- Minimum of five (5) years of experience directly related to the duties and responsibilities specified.
- Experience working in a healthcare setting in a customer service role preferred.
- Ability to take vitals required.
- Excellent customer service, verbal and written communication skills.
- Experience with multi-line telephone systems.
- Able to work well as part of a team.
- Basic knowledge of healthcare insurance claims, referral processing, patient responsibility, how deductibles and co-pays factor in, etc.
- Basic computer literacy and ability to operate standard office equipment, including but not limited to, computers, telephone systems, calculators, copiers and facsimile machines.
- Experience working with an electronic medical records/scheduling system, preferred.
- Ability to work in an organized manner and multi-task in a fast-paced environment.
- Bilingual (Spanish) preferred.
- Medical, Dental, Vision
- 401(k) Retirement Plan with Employer Match
- Dependent Care Flexible Spending Accounts (FSAs)
- Voluntary Term Life Insurance
- Employer Paid Basic Life Insurance, Short-Term Disability, Long-Term Disability
- Voluntary Insurance Policies: Accident, Cancer, Critical Illness, Hospital Confinement
- Employee Assistance Program (EAP)
- Paid Holidays, 3 Weeks of PTO Accruals per year, Floating Holidays, Paid Birthday, Wellness Day
- Paid Lunch Break
Practice Coordinator - Frederick, United States - Advanced Behavioral Health, Inc.
Description
Advanced Behavioral Health, Inc. is looking for a Practice Coordinator, who will be responsible for all administrative (non-clinical) aspects of the patient encounter from greeting to accurate data entry for each patient.
ABH is a family centered mental health program that offers a wraparound approach to treatment. We specialize in Psychiatry, Off-Site Counseling Services, On-Site therapy, and Therapeutic Mentoring. If you share our mission and vision, we invite you to join a team that wants to make a difference within the community.
Location: Frederick, MD
Hours: 8 hour work days, 40 hours/week. Office is open from 8:30 am to 7:00 pm, schedules may vary. Must be open to working at least 2-3 days per week on a late shift schedule 10:00 am to 6:00 pm or 11:00 am to 7:00 pm.
Essential Functions:
Join our team and make a difference