Tier II Helpdesk Technician - Portland
22 hours ago
Job description
Tier II Help Desk Technician
Beaverton, OR | Onsite | $22�$29 per hour (DOE)
About Pacific Office Automation
Pacific Office Automation is the largest independently owned document imaging and technology dealer in the nation. Since 1976, we have expanded to more than thirty branches across eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, and HI. With over 40 years of success in office technology sales and service, our continued growth and reputation have allowed us to build lasting partnerships with leading manufacturers including Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and more.
At Pacific Office Automation, you�ll find a technology-driven company filled with growth opportunities, strong benefits, and a team of passionate professionals dedicated to helping one another succeed. We pride ourselves on being a long-term employer, investing in our employees through training, development, and certifications to keep pace with rapidly evolving technology. At POA, every voice matters � regardless of seniority or tenure.
Position
Join POA�s dynamic and growing IT team We are seeking a Tier II Help Desk Technician for our Beaverton, OR office. In this role, you will provide frontline technical support to clients, helping diagnose, troubleshoot, and resolve a wide range of IT issues.
We are looking for someone with strong problem-solving abilities, sound judgment, and excellent communication skills. If you have 2�4 years of help desk experience and a solid understanding of computer hardware, operating systems, and productivity software, we�d love to speak with you.
Essential Job Duties
Diagnose computer errors and assess issue urgency
Install, configure, and upgrade PC software and operating systems
Provide onsite support and manage escalation activities
Repair and troubleshoot computer hardware (keyboards, printers, etc.)
Deliver technical support via phone and remote tools
Use remote support software to troubleshoot and resolve client issues
Set up new user and email accounts
Assist with password resets and access issues
Configure email on computers and mobile devices
Install printers and related software on client machines
Document resolutions, troubleshooting steps, and escalation notes
Create and maintain customer network documentation
Troubleshoot software, hardware, and network issues
Escalate complex issues to higher-tier support within SLA guidelines
Qualifications
Associate�s degree required (Bachelor�s degree preferred)
2�4 years of help desk experience or experience with an IT provider
Working knowledge of Windows Server environments (SBS, 2003, 2008 R2, 2012)
Understanding of networking concepts (VPN, routing, ports, TCP/IP)
Experience supporting Windows operating systems and Microsoft applications
Preferred Qualifications
Experience in managed IT services environments
Relevant certifications (A+, Network+, MCP, etc.)
Benefits
Career advancement and leadership growth opportunities
Collaborative, team-oriented environment
Medical, Dental, Vision, and Life insurance plans
401(k) with company match
PTO, Vacation, and Sick Leave
FSA program
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration without regard to race, color, national origin, ancestry, gender, sexual orientation, gender identity or expression, age, religion, veteran status, or any other protected characteristic. We celebrate diversity because we know it strengthens our organization.
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