Security & Loss Prevention Internship 19/HR - Gurnee - Six Flags Great America & Hurricane Harbor

Description

Overview:
The following information provides an overview of the skills, qualities, and qualifications needed for this role.

The Public Safety Security & Loss Prevention Internship Program offers students and aspiring professionals hands-on experience in security operations, guest safety, and asset protection within a dynamic environment.

Interns will work alongside seasoned professionals to develop practical skills in surveillance, incident response, and theft prevention while gaining insight into the operational aspects of a large-scale facility.

Responsibilities:

• Consistent attendance and adherence to the posted schedule is a job requirement. Includes attendance of Park Discovery training, Security department training, and Security in-service training.
• Must meet all Human Resources requirements for internship program, including attendance of intern events/meetings.
• Maintain Park grooming and appearance standards in accordance with policies set forth by the Human Resources department. Maintain department uniform guidelines in accordance with policies set forth by the Security department.
• Interact with guests, team members, and Park management on a daily basis. Work with a diverse team and cooperate with all team members and Park management.
• Communicate effectively with guests - able to answer basic questions and give directions. Proactively approach guests to offer assistance, recommendations, and conversation.
• Communicate effectively with team members and Park management - able to relay information or respond to inquiries in person, by phone, and by portable radio.
• Complete all required Six Flags Public Safety - Security certification tests.
• Work fixed positions designed to monitor guest entry and exiting:
• Properly and consistently screen all guests via metal detection and according to department policy. Includes enforcement of prohibited items, guest behavior, and dress code policies.
• Work efficiently to screen guests in order to minimize the wait time to enter the Park.
• Work fixed positions designed to monitor team member and visitor entry/exit (backstage gates):
• Validate team member entry by checking Park issued ID cards and vehicle stickers.
• Validate visitor entry by following established clearance procedures and coordinating visitor appointments with Park management.
• Work patrol positions designed to respond to security-related incidents, emergencies, and calls for assistance:
• Assist guests with problem-solving and Park policy interpretation.
• Monitor and enforce adherence to Park policies, specifically related to guest code of conduct and ride safety.
• Rapidly respond to emergencies or calls for assistance according to department policy and/or at the direction of department management.
• Work toll and mobile positions designed to monitor the guest parking lot and toll lanes:
• Operate hand-held electronic device to scan passes for parking.
• Operate touch-screen point of sale (POS) system for credit/debit card transactions.
• Monitor and control access to preferred/membership parking area.
• Direct inbound/outbound vehicle traffic safely by using proper/visible hand signals and traffic control devices (i.e. cones, directional signs, etc.).
• Monitor overall traffic flow and parking lot capacity. Adjust traffic flow as needed or directed.
• Work positions designed to assist Lost Services:
• Monitor lost children brought to the post until they are reunited with parent/guardian.
• Assist parents/guardians searching for lost children and keep accurate record of all children reported lost.
• Properly handle lost items, including valuables and currency that are turned into Lost & Found and/or Security.
• Enter lost item reports into web-based lost and found tracking database (Chargerback System). Update reports as needed.
• Work fixed position designed to support and administer overall Security operation:
• Answer and screen incoming phone calls. Transfer calls and take/deliver accurate phone messages.
• Monitor all Security and Park radio traffic. Answer radio calls and provide appropriate responses. Includes dispatching and coordinating response to security-related calls for service, emergencies, and requests for assistance.
• Broadcast information, alerts, and/or messages over all Park radio channels as directed.
• Create and track calls for service in computer dispatch system. Accurately account for active calls for service, officer assignments, and officer locations at all times.
• Monitor Park alarm system, surveillance systems, and weather tracking/alert system.
• Work alongside the Loss Prevention Investigators:
• Monitor surveillance systems.
• Gain an understanding of fixed and mobile surveillance efforts, including CCTV installation and maintenance.
• Collect information from fixed surveillance, overt and covert camera systems, undercover operatives, secret shoppers, and field agents to assist in employee investigative interviews.
• Assist or facilitate investigations and investigative interviews of employees who have been shown to be involved in impropriety.
• Work with Loss Prevention Undercover Agents:
• Conduct shoplifting surveillance and shoplifter detention.
• Observe scalping activity and evasion cases.
• Conduct sting operations, electronic surveillance and preventative measures against theft.
• Create and maintain a detailed shoplifting log
• Complete departmental reports and/or required paperwork according to department policy. This includes completing reports and paperwork in an understandable, professional, and timely fashion.
• Keep all information and documents confidential.
• Use and operate all Park equipment safely and correctly.
• Assist with Park and post cleaning as needed or directed. Maintain a neat and organized work location at all times.
• Maintain all job duties and responsibilities in outdoor weather conditions - regularly exposed to direct sunlight, wet/humid conditions, extreme cold, and extreme heat for extended periods of time.
• Maintain all job duties and responsibilities independently with minimal direct supervision.
• Adhere to all Park labor policies pertaining to breaks taken, length of shift, and types of work performed. Accurately record all shift and break times by using Park's labor tracking system

Qualifications:

• 18 years of age or older. Applicants must possess a valid Driver's License. Applicants enrolled in an associate's or bachelor's level criminal justice or related program.
• Must be able to stand and/or walk up to 8 hours at a time and as many as 12 hours a day. This includes standing at a fixed position for extended periods of time.
• Must be capable of working in all outdoor weather conditions - regularly exposed to direct sunlight, wet/humid conditions, extreme cold, and extreme heat for extended periods of time.
• Must be able to lift up to and including 25 lbs. consistently.
• Must have strong verbal and written communication skills. Must be able to speak, understand, read, and write in English language.
• Must be able to listen/monitor radio communication by earpiece while simultaneously communicating to guests and team members in their presence.
• Must be comfortable using a computer and be capable of learning to use applications designed to monitor access control and complete incident reports.
• Must be able to work around a metal detector and complete guest and team member screening according to department policy and with department-provided equipment.
• Must be "safety-conscious" and aware of surroundings while on duty. Job positions include moving in/out of raised guard houses, working around metal detection equipment, directing vehicle traffic as well as working in close proximity of moving vehicles, and working in large crowds.
• Must be willing to practice general housekeeping and maintain the cleanliness of assigned job position.
• Must possess strong work ethic, the ability to multi-task, and be able to handle moderate levels of stress.
• Must be able to work with others and as a contributing part of a team / the department.
• Must be self-motivated, possess an enthusiastic attitude, and conduct themselves in a professional manner at all times. xhuatnn This includes times and/or positions where job duties must be completed independently with minimal direct supervision.