Residential Energy Services Consultant - Franklin, WI, United States - WEC Energy Group

Description

WEC Business Services LLC

We Energies, a subsidiary of WEC Energy Group, is seeking a Residential Energy Services Consultant in our Franklin, Wisconsin location.

As the primary customer contact, the RESC proactively and reactively responds to the sales and service needs of residential and small commercial customers including service delivery, outages, energy quality issues, new services (permanent and temporary), outdoor lighting, rewires, relocations, hold-off clearances, removals (permanent and temporary), cut-offs, metering, client jobs, and billing inquiries for gas and electric customers.

Contact, establish, and maintain relationships with both new and current customers to discuss their wants, requirements, service concerns.

• Work with homeowners, developers, contractors, consultants, engineering firms, municipalities to establish new/expanded service.
• Consult with customers on service options and corresponding prices.
• Create/cancel work requests, applications other correspondence to customers, builders, contractors.
• Coordinate installation with internal and external resources, negotiate timelines and required-by dates.
• Request plot surveys, boundary lines, other missing information on work request.
• Manage customer contact and expectations for service delivery by identifying/resolving potential issues to completion.
• Respond to rate evaluations, bill inquiries, various service functions.
• Initiate customer referrals/promote participation in various company programs, energy efficiency, focus on energy, conservation measures.
• Determine availability of service.
• Apply standard cost guide information to give customer general cost for new service, rewire, relocation, deactivations/removal, etc.
• Act on requests for site visits for central groups, customer contact centers, and customers to gather field information or determine if job is design/non-design.
• Identify options and alternatives to customer requests for service work.
• Perform gas energy audits, apply economic models for gas sales/gas main estimates.
• Share locations for potential new building, pool/deck sites, drain tile location, etc.
• Respond to meter requests/removals, prepare documents for Meter & Service.
• Report emergency or outage information for gas and electric facilities to the appropriate service department.
• Respond to notification of customer equipment violations/hazards by composing, scanning into STORMS, distributing letters to customers/municipalities and follow-up for possible corrective actions.
• Coordinate, conduct, participate, track site utility meetings for new residential/small commercial developments.
• Manage/record customer expectations regarding project timelines.
• Provide customers/developers/builders with appropriate contacts and applications/paperwork.
• Reconcile needs between customer, company, and municipalities to resolve conflicts regarding service needs.
• Update/manage database information, e.g., managing work queues, documenting customer contacts, etc.
• Investigate and resolve customer inquiry,complaints.
• Provide back-up support to expediting and ESC staff.
• Walk permits to ensure on-time delivery for small commercial/residential service.

Applicant must have an associate degree (or equivalent education) in engineering, marketing, business administration, project management or finance.

• Applicant must have at least three years of customer contact experience.

Official transcripts are required and should be submitted at the time of your application; must be attached to application or provided to HR within ten (10) days of the posting closing date.

If you do not have your transcripts, please take the necessary steps to be able to provide them prior to being scheduled for any testing.