- Undergraduate degree, preferably in a technical discipline
- OR a high school diploma/GED + a minimum of 4 years' relevant professional work experience in a related field
- Previous experience designing, repairing, troubleshooting, operating, and/or maintaining diesel engines, locomotives, or related mechanical and/or electrical systems.
- An exceptionally high degree of mechanical and/or electrical aptitude
- Willingness and ability to travel as needed (10%-15%) as needed
- A high degree of demonstrated verbal and written communication skills and ability communicate clearly and calmly over the telephone, even in high stress situations.
- A high degree of demonstrated interpersonal, influencing, and leadership skills/experience in dynamic and fast paced environments
- A high level of proficiency in computer usage and the ability to manage multiple applications simultaneously
- Willing and able to work various shifts with various rest days in a 7x24 team environment to meet customer demand
- Proven analytical and organizational ability
- The ability to maintain reliable and predictable attendance
- A high level of dependability, a great attitude, and an ability to work well with a team towards achieving a common goal
- Previous experience troubleshooting GE/Wabtec Locomotives (Dash-8/9, AC4400, EVO or PowerHaul domestic and international iterations), preferred but not required
- Working knowledge of Wabtec DIGITAL products and Systems and other Wabtec adjacent locomotives products, preferred but not required
- Level I Certification in Wabtec's Advanced Locomotive Training Program, or the ability to obtain the certification within 18 months of hire (Level II highly preferred for internal candidates)
- 1st hand knowledge of railroad operations and maintenance practices, preferred
- Six Sigma, Lean or other Quality Program certification experience, preferred
- Collect and analyze data from GE/Wabtec locomotives located across the globe, for the purpose of expert troubleshooting of mechanical and associated systems, in a dedicated team environment (7x24 Operation).
- Acquire key parameter, fault and incident data and employ software tools to formulate detailed troubleshooting recommendations.
- Make direct contact with customers and field teams to ensure recommendations are properly executed and that other opportunities for service are identified.
- Assist customers and field personnel in the troubleshooting of GE/Wabtec Locomotives and associated systems, via telephone and other communication methods.
- Identify and drive execution of opportunities to enhance productivity and performance of RM&D and Field Service Operations.
- Assist with reliability projects and identification of product deficiencies providing feedback and support to the Engineering and Service Teams.
- All other duties as assigned
- Speaking and hearing
- Typing and operating a computer
- Ability to work overnight and weekend shifts as needed
- Walking up and down stairs
- Working in a non-climate-controlled environment
- Climbing on/off of locomotives
- Wearing all required personal protective gear (hardhat, steel toe boots, ear plugs, eye protection) throughout the day
Locomotive Diagnostic Specialist - Erie, United States - Wabtec
Description
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company's new website at:
It's not just about your career... or your job 's about who you are and the impact you are going to make on the world. Do you want to go into uncharted things that haven't been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.
Who will you be working with?
Wabtec Diagnostic Specialists and Lead Diagnostic Specialists are deep knowledge experts on the mechanical operation and troubleshooting of our locomotive fleets. These employees staff our 24x7/365 Global Performance Optimization Centers (GPOCs) and work as part of a high performing, fast paced, and valuable team of technical professionals.
This position may be filled at the Diagnostic Specialist or Lead Diagnostic Specialist level, based on experience, education, and knowledge of the selected applicant. Positions on the GPOC team span multiple career levels and associated pay bands. Each level is commensurate with a combination of education, experience, and knowledge that can be gained from time on the GPOC team, from roles on other Wabtec/Field Services teams, or even from outside the company entirely.
Applicants are evaluated against the minimum required levels of knowledge, experience, and education for each level and placed at the corresponding grade when they join the team. Team members enjoy a clearly defined learning and career path as they are routinely evaluated for potential promotion to the next commensurate level as their experience and expertise increase.
While the job description may encompass similar tasks at each level, the level of expected proficiency at each task increases as team members promote from one grade to the next. Team members can also look forward to the opportunity to participate in special projects, in addition to their daily duties, as their knowledge base and experience increase over time.
How will you make a difference?
As a member of the Global Performance Optimization Center team, you will have the opportunity to remotely monitor and help troubleshooting of some of the more complex issues our customers and field services employees encounter - providing broad exposure to a wide range of customers and products. We employ cutting-edge technology and advanced analytics for remote monitoring and diagnostic analysis of our locomotive fleets, all of which will be at your fingertips to help our customers keep their locomotives operating at optimal levels.
What do we want to know about you?
Daily Operations
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Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.