Member Experience Guide - Franklin, TN

Only for registered members Franklin, TN, United States

1 week ago

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Job summary

The Member Experience Guide is the cornerstone of engagement and retention at Shop Fix Academy. They own the relational and accountability layer between members, coaches, and coordinators.

Responsibilities

  • Onboard new members quickly, consistently, and relationally.
  • Serve as primary engagement leader for ~200–250 members across multiple coach groups.
  • Conduct post-coaching follow-ups to review action items, encourage accountability, and provide next-step resources.

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