Program Manager Non Tech 3 - Redmond, United States - Aditi Consulting
Description
Summary:
The ideal candidate is a self-starter, resourceful, highly organized, detail-oriented, and collaborative. This role requires program management experience and strong leadership skills.
You should be passionate about the services we provide, the people that we serve, and the impact of research on those services.
Key Responsibilities:
Manage centralized systems and processes for organizing participant recruitment, for liaising with external recruitment companies, maintaining and growing our Customer ProgramsTools and infrastructure: Keep track of all the administration of licenses for software.
Working with procurement, legal and finance colleagues to manage our preferred suppliers list and licensing of our tools.Governance:
Document our standard operating procedures, including data security and compliance. Managing data and access to data within tools, including customer information.
Knowledge management:
Manage our library of best practice templates and guides. Helping the team to maintain our user needs framework and library of research insights.
Develop a system to track and manage the research backlog for the whole team, which will help researchers prioritize their workload and ensure visibility of resourcesHelping the Design Research Manager with budgets and resources.
Possibly liaising with colleagues in Leadership, Design and Content to ensure we are well organized and aligned.Develop and track operational key quality and performance indicators across the research teamLeverage data informed insights to drive operations improvements such as efficiency and accuracyCreate, scale and execute strategic programs to ensure the team is working at optimum efficiencyDrive participant management process improvements and identify opportunities for optimizing workflowsPredict obstacles and establish solutions to overcome challengesManage and prioritize multiple Participant Management Infrastructure projects and programsPartner with Research Managers on predicting roadblocks, identifying creative solutions, finding resources, and developing relationships with key stakeholdersCollaborate with Research Team and cross-functional partners to create, maintain and refine recruiting processes, programs and partner vendorsRequirements: 4+ years of relevant program or project management experienceExperience working in a fast-paced environment that requires independent time management, task prioritization and flexibilityCommunication skills for interacting with and using data to drive change with cross-functional stakeholdersExperience building relationships with peers and stakeholdersTrack record of operating independently, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized mannerExperience in problem-solving and resourcefulness with a detail-oriented approach and organizational skillsExperience using MS Office tools (Excel, PowerPoint, Word, Visio or other process mapping software)
Familiarity working within the UX Research field and participant recruiting methodsExperience working in an operations roleCompensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements)
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.