Senior Learning Experience Designer, Internal - Salt Lake City

If you're passionate about building a better future for individuals, communities, and our country—and you're committed to working hard to play your part in building that future—consider WGU as the next step in your career. · Driven by a mission to expand access to higher educatio ...

Job description

If you're passionate about building a better future for individuals, communities, and our country—and you're committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Professional 309Pay Range: $80, $120,400.00

Job Description

The Senior Learning Experience Designer, Internal delivers learning experiences that inspire and develop employees. This role partners with others in People Development and across the university to develop solutions that help achieve the mission and strategic goals. This role applies tested theories, practices and methods to their work creating deliverables that are inclusively designed, aligned to outcomes, effective, and efficient. This role supports the growth of others as they develop their design and technical skills.

About the Role:
The Senior Learning Experience Designer, Internal delivers learning experiences that inspire and develop employees. This role partners with others in People Development and across the university to develop solutions that help achieve the mission and strategic goals. This role applies tested theories, practices and methods to their work creating deliverables that are inclusively designed, aligned to outcomes, effective, and efficient. This role supports the growth of others as they develop their design and technical skills.

Location: This position requires you to work in office 4 days a week at the WGU headquarters: 4001 South 700 East Salt Lake City, UT 84107. 

What You'll Do:

• Elevate organizational-wide learning through AI-native design and leverage AI and other emerging technologies for continual learning and growth.
• Work collaboratively and cross-functionally with business leaders and across departments to support operational and organizational initiatives through learning design that identifies the learning need, implements appropriate learning solutions, and supports effective change management.
• Analyze learning needs and define desired outcomes, target behaviors, and success metrics; translate findings into AI‑enabled learning strategies and curricula that support operational and organizational initiatives.
• Communicate ADDIE informed design process, present design solutions, cultivate consensus and collective decision-making to define project deliverables.
• Create project deliverables aligned to quality standards and learning outcomes, which may include job aids, scenario-based learning, eLearning or hybrid learning, assessments, and simulations. Deliverables, projects, or training needs may be more complex.
• Prototype and implement AI solutions with product and engineering partners (e.g., LLM prompt design, retrieval‑augmented generation, vector search, evaluation harnesses, guardrails) and integrate with LMS/LRS and enterprise systems.
• Manage learning design projects by establishing project roles and timelines, facilitating project meetings and communication with stakeholders, identifying milestones, deliverables, and dependencies, mitigating project risks, and ensuring quality learning products are ready for project team review.
• Provide accurate time estimates for deliverables and effectively allocate time to achieving goals. Organize and plan work on multiple projects every two weeks. Consult with leader on prioritization or time allocation when appropriate.
• Identify and build ways of measuring learning effectiveness (survey, pilot, learning time, assessment effectiveness); analyze data sources; present results and recommendations for improvements, and implement revisions.
• Coordinate a comprehensive curriculum review process through data analysis, recommendations for strategic improvements, and implementing revisions to learning materials, including deeper patterns of analysis, solutioning, and task delegation.
• Conduct reviews to ensure learning experiences meet standards of quality; provide support as needed to others.
• Tailor project management strategies to client and working with more complex clients and projects independently.
• Perform job analysis using interviews with stakeholders, subject matter experts, and job descriptions. Develop comprehensive understanding of a role including measures of success, skills, behaviors, and knowledge necessary to perform. Create a map of critical behaviors and learning objectives for role specific learning curricula. Use the map to identify existing content and propose new development that aligns to the role.
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities You'll Need to be Successful:

• Strategic utilization and adaptation of design theories and best practices to support achievement of adult learning outcomes: competency-based educational strategies, instructional design, assessment methodologies, inclusive design for diverse learners, and eLearning design.
• Advanced written communication skills including technical writing, editing, and adapting to needs of the target audience.
• Advanced interpersonal and presentation skills, including the ability to work cross-functionally with a variety of stakeholders and communicate persuasively.
• Ability to form positive working relationships and become a trusted team member.
• Desire to continuously seek improvement by actively listening to problem solve; seeking and applying constructive feedback; and providing constructive feedback to others to support ongoing technical and professional upskilling.
• Ability to work independently and with minimal supervision including time management, prioritization, and problem solving.
• Ability to work on multiple projects while meeting deadlines and quality standards.
• Advanced skills in critical thinking, analysis, research, and synthesis of data to make informed decisions, use advanced software features and functions to visualize data.
• Advanced skills with project management and agile methodology.
• Advance skills with office productivity software, multimedia software, and eLearning software; familiarity with web development languages (HTML, CSS, JavaScript, XML)
• Skilled with using LMS functionality to support learning design, troubleshoot user access and technical questions. Utilize reporting to study learning effectiveness. Familiarity with how an LMS interacts with common eLearning formats (SCORM, AICC, xAPI)
• Skilled with supporting others with their growth and development in design and technical skills.

Minimum Requirements:

• Master's degree in related field
• 5 years of instructional/learning experience design or training development
• Hands‑on technical proficiency designing and implementing AI‑enabled learning solutions, such as the following:
  • LLM prompt engineering and evaluation
  • Scripting for data and content automation 
  • Working knowledge of APIs, JSON, and version control 
• Previous experience with large-scale institutional learning, complex projects with large cross-functional teams
• Previous experience with branching, scenario-based learning, and developing onboarding programs to include job specific and technical topics.

Experience in lieu of education: Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Why Join WGU?

• You will be part of a growing, diverse, inclusive workforce, committed to creating pathways to a better life for our students by expanding access to education for everyone.
• We provide comprehensive dental, vision, and medical benefits, with paid time off, parental leave, and inclusive family forming benefits.
• We offer generous retirement and HSA company contributions.
• You will also have opportunity for continuous learning Employees and their families receive discounted undergraduate and graduate WGU tuition.

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.