- Be able to communicate effectively in English, both in writing and verbally, and able to perform mathematical calculations at the twelfth grade level;
- Business area degree or background preferred, high school diploma required.
- Retail management experience strongly desired.
- Must have a valid drivers license, with regular and dependable transportation;
- Be able to perform certain duties from time to time and as may be necessary to instruct, conduct and maintain convenience store business, including some manual labor.
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District Manager - Frankfort, United States - Valor
Description
HOP Shops - Home of the Famous Disco Bathrooms (150MM+ TikTok/YouTube/FB/IG views) and as seen on TV in NKY & Cincinnati, as well as globally on various late night show Monologues.
The District Manager is responsible for maximizing the operational efficiency of all HOP Shops convenience store, ensuring compliance to company policies and procedures by Store Managers, and maintaining a safe, pleasant environment for his/her Team and Customers.
The District Manager reports to the Director of Store Operations.
Essential Functions
Recruits, tests, does reference checks, interviews, and hires Store Managers, with input from the Human Resource Department. Director of Operations makes the final decision.
Deals with human resource issues, daily bookkeeping, cash and inventory variances, and follows proper ordering and merchandising techniques and strategies.
Also investigates all large cash and inventory variances and ensures that each Manager is fully aware of all security issues and follows procedures to protect first, all Team Members and Customers and secondly, company property.
Reviews with the Director of Operations the financial and operating performance of their store, and ensures all policies, procedures, programs and strategies for retail operations, marketing and merchandising are followed and promoted.
Fills in for Store Managers, in their absence, when there is no Store Manager in the position to do so.
In conjunction with the Director of Store Operations, works with vendors to secure the most beneficial relationship for the company relative to prices, rebates, quality products and services and ensures that all Store Managers follow proper vendor check-in procedures.
Ensures that all electronic equipment is properly programmed and maintained for proper operation and verifies that all Store Managers are fully trained in their use.
Back up to Manager to ensure that all stores are properly maintained, clean and well lit.
Specific Job Functions
BACKUP the Store Managers
Make sure store is properly stocked and not overstocked and determine merchandising techniques to be used by store to obtain maximum customer satisfaction and profitability
Verify product type and quantity delivered by each vendor / salesperson and ensure all Managers consistently follow all vendor check-in policies and procedures
Spot check paperwork to verify accuracy of billing invoices, item costs, credits, allowances, etc.
Review financial statements to determine the current position of the store and its level of profitability
Prevent, investigate or recover losses from faulty credit cards or returned customer checks, including but not limited to court attendance
Control expenses
Keep building, grounds, equipment and fixtures clean and in good condition
Prevent losses due to spoilage, damage, theft and poor housekeeping
Back up the Store Managers in Developing Good Customer Relationships
Maintain a clean, friendly, interesting store
Provide prompt, courteous service for all customers
Handle customer complaints promptly and fairly
Maintain customer "Want" list and respond quickly to customers' changing wants/needs
Participate in neighborhood/community activities
Performance Measurements for District Manager
Check and Backup Store Managers on Financials
Sales Trend - current year vs. previous year and vs. Budget
Inventory Control
Gross Profit
Cash overages and shortages within limits
Payroll and other expenses in line with goals
Bad check and credit card losses minimized
Backup on Personnel Management
All Managers trained and complying with company policies and procedures
Employee turnover rate within acceptable limits
Help to ensure Overtime minimized at the stores
All personnel consistently in company approved uniform with name tag
Store Conditions
Monthly Safety Inspections/Checklists
Store clean and orderly
All lights inside and outside the store and in and around fixtures in working order
All shelves well stocked, dusted and faced
All products fresh and appetizing
New and seasonal items in stock
Seasonal decorations utilized
Coolers and back room work areas clean and organized
Parking lot well lit and clean
Backup to Store Managers in Customer Service
Customer orders processed quickly and accurately by pleasant Team Members and/or Management Personnel
Customer complaints handled promptly, fairly and pleasantly
Good rapport with all customers
Review Profit and Loss Reports with Director of Store Operations
Make sure Stores are within Budget
Train Managers on all new programs
Weekly Visits to stores and review P& L, Budgets, Staffing, Safety, and HR items.
Requirements
