Emergency Telecommunicator - Marshall

Job summary

The emergency telecommunicator performs various responsibilities under supervision including receiving 9-1-1 calls dispatching police fire or medical services maintaining customer service attitude handling large volumes of calls classifying complaints determining priorities entering information into computer aided dispatch providing pre-arrival medical instructions over telephone using medical dispatch cards giving emotional support using hysteria management techniques.

• Dispatches police fire department and medical units to scene as determined by jurisdiction.
• Operates LEIN computer receives queries and information from officers enters into terminal relays response advises on wanted responses use caution monitors traffic renders assistance offers medical emergency instructions follows approved EMD protocols handles non-emergency calls refers callers to appropriate agency trains new dispatchers evaluates progress ability assists Executive Director with interviewing candidates contributes to final selection process functions as on duty warning coordinator disseminates public warning information makes decisions on unusual situations performs clerical janitorial support other tasks assigned by management attends training seminars specified by Executive Director maintains certification standards.

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  Job description

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