Revenue Assurance Specialist - Raleigh, NC
2 days ago
Job description
LOCATION: Hybrid, Raleigh NC
ABOUT US
Victra is Verizon's largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to "Connect technology to life in a trustworthy, fun, and profitable way". We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.
JOB DESCRIPTION
The Revenue Assurance Specialist plays a critical role in identifying, analyzing, and presenting revenue leakage. This involves research across complex and high-volume transactions while learning proprietary data tools and company-specific ecosystems. This position is responsible for advanced reconciliation, root-cause analysis, and recognition of eligible disputes for underpaid or unpaid revenue. This individual will also contribute to process improvements, data integrity, and scalable reporting solutions, utilizing any existing analytical skills/tools and learning new ones.
This is a senior individual contributor role requiring strong analytical judgment, technical proficiency, and the ability to work independently across multiple data sources and systems. The individual should be comfortable with ever-changing ad-hoc reports.
KEY RESPONSIBILITIES
Revenue Assurance & Reconciliation
- Perform detailed analysis and reconciliation of commission, rebate, and incentive data across multiple internal and external systems (e.g., POS, payment platforms, partner files).
- Identify revenue leakage, underpayments, no-pays, and systemic discrepancies.
- Prepare, submit, and track disputes with external partners and vendors through resolution.
- Maintain accurate documentation of findings, assumptions, and outcomes to support auditability and repeatability.
Data Analysis & Reporting
- Analyze large, complex datasets to surface trends, anomalies, and control gaps.
- Develop and maintain analytical workflows to support recurring and ad hoc revenue assurance needs.
- Create clear, concise reporting for leadership that quantifies financial impact and highlights root causes.
- Support quarterly and annual initiatives tied to revenue recovery and control effectiveness.
Process Improvement & Cross-Functional Collaboration
- Partner with Finance, FP&A, Compliance, Operations, and Technology teams to address root causes of recurring issues.
- Provide actionable insights to system and process owners to reduce future revenue leakage.
- Contribute to the development and refinement of controls, documentation, and standard operating procedures.
- Serve as a subject matter expert on revenue flows, data dependencies, and assurance methodologies.
WHAT WE ARE LOOKING FOR:
- Experience in Business Analytics, Information Systems, a related field, or equivalent practical experience.
- 5+ years of experience in Revenue Assurance, Commission Reconciliation, Financial Analysis, Audit, or a similar analytical role.
- Strong analytical and problem-solving skills with the ability to work through incomplete or imperfect data.
- Advanced proficiency in Microsoft Excel (pivot tables, lookups, large datasets).
- Ability to communicate complex findings clearly and simply to both technical and non-technical audiences.
Preferred / Plus Qualifications
- Experience working in high-volume, transaction-based environments (telecom, retail, financial services, or similar).
- Hands-on experience or willingness to learn data and analytics tools such as:
- SQL (querying and validating large datasets)
- Power BI or similar BI/visualization platforms
- KNIME or other analytics/workflow automation tools
- Familiarity with data modeling, reconciliation logic, and control frameworks.
- Experience partnering with external vendors or carriers on financial disputes.
What Success Looks Like in This Role
- Independently managing complex discrepancy investigations from identification through resolution.
- Delivering measurable revenue recoveries and clearly articulating financial impact.
- Reducing repeat issues by influencing upstream process or system improvements.
- Being recognized as a trusted analytical partner and subject matter expert within Revenue Assurance.
WHY JOIN US?
- Paid training and career development opportunities.
- Comprehensive health, dental, and vision insurance.
- 401k retirement plan.
- Tuition reimbursement.
- Employee discounts on Verizon services.
- Referral bonuses and exciting contests.
- Career pathing opportunities.
EQUAL OPPORTUNITY EMPLOYER
We are proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
Similar jobs
The Quality Assurance (QA) Specialist I is responsible for ensuring that all products manufactured meet the highest quality standards. This role requires a fundamental knowledge of the principles and concepts of cGMPs in pharmaceutical manufacturing and site production processes. ...
1 month ago
This is a fully remote quality assurance role that requires 3 years of healthcare insurance experience. · Description · Responsibilities: · Conduct quality testing for all benefit plans for client. · Collaborate with the AIS team during the plan-building process. · Utilize vario ...
2 days ago
RHA Health Services is hiring a RN Quality Assurance Specialist. The position is responsible for providing periodic audits of service delivery settings and supporting the development of staff training curricula. · Conducts periodic audits of all service delivery settings. · Overs ...
1 week ago
We thrive on collaboration, innovation, and performance. Our mission is to Connect technology to life in a trustworthy, fun, and profitable way. · Perform detailed analysis and reconciliation of commission, rebate, and incentive data across multiple internal and external systems. ...
3 days ago
· Quality Assurance Specialist needs 3 years of experience in the biotech/pharmaceutical industry within research and development or commercial organizations. · Quality Assurance Specialist requires: · 8a-4p · cGMP manufacturing environment, with strong working knowledge of FDA ...
1 day ago
This position is responsible for providing QA oversight and auditing of activities related to clinical and preclinical studies. · ...
1 week ago
This position is responsible for providing QA oversight and auditing of activities related to clinical and preclinical studies. · Audit systems, studies, processes, reports, records, and data for accuracy and compliance with applicable regulations. · Detect Quality Issues and ass ...
1 week ago
We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us · Ontic is a leading global aerospace OEM trusted by the world's aviation leaders.Ontic's Creedmoor, NC site is home t ...
1 month ago
Join Amgen's Mission of Serving Patients · We are all different, yet we all use our unique contributions to serve patients. The Quality Assurance professional we seek is a Specialist with these qualifications. · ...
1 month ago
We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us. · We're looking for a Delivery Assurance Specialist to join our team in Creedmoor, North Carolina.Bachelor's degree ( ...
1 month ago
The Quality Assurance Specialist will serve as Plant Quality Assurance (PQA) responsible for providing quality oversight to ensure products are manufactured according to current Good Manufacturing Practices. · Serve as Plant Quality Assurance (PQA) · Provide coaching, guidance an ...
1 month ago
The Specialist, Quality Assurance is responsible for performance of Batch Record Review and Disposition function for LCI. · Responsible for performing and managing activities related to GMP document review and disposition of commercial products. · Act as primary point of contact ...
3 weeks ago
The Specialist Quality Assurance (QA) will provide essential quality support and oversight for the commissioning, qualification, and process qualification of the facility. · ...
1 month ago
This position is responsible for providing QA oversight and auditing of activities related to clinical and preclinical studies. · Assess and assure study, project, and process compliance with protocols, controlled documents, and applicable regulations. · ...
6 days ago
As a Specialist Quality Assurance you will provide essential support and oversight for the commissioning qualification and process qualification with a focus on Computer System Validation and Automation support. · ...
1 month ago
The Specialist, · Quality Assurance is responsible for performance of Batch Record Review and Disposition function · for LCI.Within that function, · assure compliance with laws and regulations and in a manner consistent with best practices · and applicable guidance. · ...
1 month ago
This is an on site quality assurance specialist position that will provide quality support and oversight of the commissioning & qualification and process qualification of the facility, utilities, computer systems and equipment. · SUPPORT THE QUALITY OVERSIGHT ASSOCIATED WITH COMM ...
1 month ago
The Specialist, Quality Assurance is responsible for performance of Batch Record Review and Disposition function for LCI.Within that function, assure compliance with laws and regulations and in a manner consistent with best practices and applicable guidance. · ...
1 month ago
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. · Serve as Quality Assurance Specialist responsible for Plant Quality Assurance (PQA) and provide coaching, ...
4 weeks ago
Process Alliance is a leading engineering consultancy firm dedicated to delivering innovative solutions in engineering automation manufacturing services and medical devices. · Own and manage change controls end-to-end from initiation through implementation and closure · Coordinat ...
2 weeks ago