- Deliver our software solutions in time and on budget, being on top of project status and always being proactive in driving issue resolution forward
- Demonstrate multi-disciplinary team leadership by effectively utilizing internal and external resources
- Build Trusted Advisor relationships with clients while performing project management best practices throughout the course of all project phases
- Communicate and gather requirements from key stakeholders to formulate a business vision and determine the scope of the project
- Ensure completion of deliverables, managing schedules, customer expectations, meeting milestones, and ensuring customer and project success
- Strong focus on maintaining client satisfaction, enhancing the PCRS package, and communicating successfully to the development team
- Create implementation plans and manage changes to project scopes, schedules, and costs using appropriate verification processes
- Proactively monitor clients transactions and processes, perform analysis, and provide recommendations to necessary parties to ensure customer satisfaction with PCMI products and services
- Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person
- Proactive follow-up (daily/weekly) with customers on project status to drive on-time delivery
- Perform ongoing review of project status to identify any project risks along with risk mitigation plan
- Report weekly to management on accomplishments, activities, and progress against goals and objectives; engage management appropriately and in a timely manner in problem determination, remediation, and resolution
- Represent the company at industry conferences and events as needed
- 3-5+ years of experience as a customer facing Project Manager implementing SaaS solutions
- Implementation experience with 6-12 month timelines including data conversions and process improvement
- Experienced in resource scheduling, utilization targets, owning a budget, and have worked extensively in Professional Services
- Passionate about customer success, building relationships, and learning
- Bachelors Degree in Computer Science, Business, Engineering, Information Technology, or related field
- PMP Certified preferred
- Complete knowledge and understanding of the software development lifecycle (SDLC)
- Expertise in creating technical documentation, functional design documents, and workflow processes
- Competent with application software implementation and testing practices
- Ability to problem-solve and proactively resolve issues
- Available for flexible national and international travel to client sites
- Excellent written and verbal communication skills, and presentation skills
- Strong problem solving, client management, and multitasking skills
- Strong strategic, analytical, and conceptual capabilities
- Independent and proactive problem-solving mindset
- Competitive Compensation
- Health, Dental & Vision Insurance
- Short & Long Term Disability Insurance
- Flexible Spending Account (FSA)
- Voluntary Life Insurance
- 401k with Company Match
- Paid Time Off
- 10 Paid Holidays
- Paid Parental Leave
- Commuter Benefits
- Annual Bonus Program
- Professional Development Opportunities & Certification Bonuses
- Employee Events
- Office in Park Ridge, IL - Convenient location to Blue Line
Project Manager - Park Ridge, United States - PCMI Corporation
Description
Job DescriptionJob Description
Who We Are
PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.
What Youll Do
The Project Manager role plays one of the most important parts in PCMIs customer experience lifecycle, getting our new customers - who have invested their time, resources, and trust in us - fully onboarded, configured, implemented, and up-and-running in an efficient manner all while delivering the best customer experience.
Youll report to our Manager, Project Management & PMO, and work closely with Client Support, Business Analyst, Conversion Engineers, Product Owners and Development.
In this role, you will:
What Youll Need to Join Our Team
Experience
Skills
Why Work For Us