Workplace Services Specialist - Minneapolis - Thrivent Financial

Description

At Workplace Solutions, we believe the workplace is more than just a space, it's an experience. The Workplace Services Specialist plays a pivotal role in bringing our workplace to life by delivering services and amenities that enhance employee well-being, engagement, and productivity.

In this role, "white-glove hospitality" means a premium, polished experience delivered with consistency and precision-spaces that are always presentation-ready, details handled before they're noticed, and service that feels effortless to employees and visitors.

This is a primarily onsite, hands-on role. You'll spend most of your day on the floor resetting spaces, setting up rooms for meetings and events, maintaining and stocking break and gathering areas and amenities, supporting the onsite fitness center, and completing light non-mechanical preventive maintenance to keep the workplace "camera-ready" every day. While occasional administrative tasks may be completed remotely as needed, the core of the role requires a consistent physical presence in the workplace and is not a desk-based administrative or scheduling position.

What white-glove hospitality looks like here:

A workplace that is consistently presentation-ready-work areas, conference rooms, and shared spaces look polished throughout the day.

Proactive detail ownership-you notice what's off (supplies, layout, cleanliness cues, equipment readiness) and correct it before it becomes visible.

Calm, professional presence-service is discreet, efficient, and confidence-inspiring.

High standards, everyday setups are precise, resets are consistent, and spaces are left better than found.

Premium employee experience support-warm and welcoming, without sacrificing polish or consistency.

Onsite Expectations:

This role is primarily performed onsite and requires frequent movement throughout the workplace to complete space setups, furniture resets, stocking, amenity checks, and gym support.

Most of the workweek is spent physically present in the building, supporting the employee experience and workplace readiness.

Occasional administrative work (documentation, system updates, coordination) may be completed remotely when appropriate; however, onsite presence is essential to success in this role.

Job Duties and Responsibilities

Workplace Readiness (Daily Presentation & Experience)

• Conduct regular walkthroughs to ensure the workplace is clean, organized, and presentation-ready at all times.
• Proactively address readiness gaps (room condition, furniture alignment, supplies, amenity functionality) before they impact employees or visitors.
• Own the last-mile experience: ensure shared spaces feel effortless, polished, and consistently ready.

Room, Event & Space Services (Hands-on Execution)

• Perform meeting, training, conference, and event room setups and teardowns, including furniture movement and configuration.
• Reset restricted, specialty, and shared spaces to standard layouts on a recurring basis.
• Ensure rooms meet quality, safety, and readiness standards prior to use.
• Stage spaces to a premium standard (clean lines, consistent layout, tidy cables/AV readiness as applicable).

Furniture Installation & Workplace Configuration

• Install, adjust, repair, and maintain office and system furniture throughout the building.
• Perform weekly and as-needed furniture resets to maintain standard layouts and support evolving workplace needs.
• Coordinate with and occasionally oversee external furniture installers or moving crews.
• Conduct furniture warranty assessments and work with vendors to resolve repairs and replacements.
• Document as-built layouts and update AutoCAD / FM Systems to reflect current conditions.
• Assist with equipment and furniture validation walkthroughs to ensure spaces are delivered correctly.

Break Rooms, Gathering Spaces & Amenities (Stocking + Light PM)

• Maintain employee work areas, and meeting and gathering spaces so they are fully stocked, clean, and ready for use throughout the day.
• Replenish consumables and keep storage areas organized, labeled, and audit ready.
• Perform non-mechanical preventive maintenance and light troubleshooting on amenities (coffee machines, Bevi units, bottle fillers/filter changes, clock resets, and similar tasks).
• Coordinate service calls and follow up to ensure issues are resolved quickly and spaces return to a premium-ready state.

Preventive Maintenance (Non-Mechanical) & Light Repairs

• Perform light preventive maintenance on workplace equipment and amenities to support safe, functional, polished spaces.
• Complete minor non-mechanical repairs that reduce escalations and allow building mechanics to focus on core building systems.

Onsite Fitness Center Operations and Support

• Support daily readiness of the employee onsite fitness center to ensure a safe, clean, and welcoming environment.
• Perform preventive maintenance and basic inspections of fitness equipment; coordinate repairs or service calls as needed.
• Lead equipment orientations and tours for new employees, ensuring safe and appropriate use of fitness amenities.
• Serve as a visible, approachable point of contact for employees using the fitness center.

Premium Employee Experience Support & Service Request Execution

• Provide premium, polished employee experience support and maintain positive relationships with employees, leaders, and partners.
• Partner with internal teams and external vendors to fulfill workplace needs (Workplace Solutions, Facilities Operations, Event Planning, Security, Catering, etc.).
• Use systems such as weThrive, Outlook, and CAFM to manage requests, maintain room information, and provide timely updates.

Supplies, Inventory & Safety

• Order and maintain inventory of supplies and small parts needed for workplace readiness and scheduled maintenance.
• Keep storage rooms and equipment areas organized, safe, and professional appearance.
• Follow all safety protocols and complete work professionally and neatly with care for occupied environments.

Project & Program Support

• Support cross-functional initiatives, facility projects, and workplace programs through hands-on execution.
• Assist with office moves, ergonomics tasks, and broader workplace services as needed.

Required Job Qualifications

• 3+ years of experience in workplace services, meeting/conference services, facilities support, hospitality operations, or corporate workplace services.
• Demonstrated white-glove service mindset: premium presentation standards, proactive attention to detail, and pride in delivering a polished employee experience.
• Ability to thrive in a fast-paced environment with professionalism, poise, and sound judgment.
• Strong organizational skills: able to manage multiple priorities and adapt to changing daily needs.
• Proficiency in Microsoft Office (Teams, Outlook). Familiarity with FM Systems, AutoCAD, Cricut, or ability to learn quickly.
• Ability to work primarily onsite in an active role and perform hands-on tasks throughout the day.

Other Critical Factors

• Strong attention to detail, decision-making, prioritization, and problem-solving skills.
• Excellent communication and collaboration skills; calm, professional presence in an occupied workplace.
• Works well independently and as part of a team; takes pride in visible, high-quality outcomes.

Physical Requirements:

• Must be able to lift and carry up to 25 lbs regularly.
• Requires frequent walking, standing, bending, stooping, reaching, and occasional floor work to perform setups/resets.
• Comfortable working in various environments (indoor/outdoor as needed) and in active, occupied workplace areas.

Pay Transparency

Thrivent's long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $ $31.01 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent's plans/policies are subject to change at any time at Thrivent's discretion.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex , gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state , or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation , please let us know by sending an email to human.resources@ or call and request Human Resources.

At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they've been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today-and tomorrow.

For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it's a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work.

Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences. If you're intrigued about our work and the possibility of becoming part of it, we invite you to visit to learn more. You won't just build a career; you'll be part of an organization focused on growing, innovating, and serving.