Division Customer Service Specialist - Greenville, NC

Only for registered members Greenville, NC , United States

3 weeks ago

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Job summary

The Division Customer Service Specialist will support all Customer Service-related functions in the assigned branch. This position will be accountable for providing a 5-star experience to customers regarding post-installation services by using best judgement calls and knowledge of all products to diagnose and schedule service visits.

Key Role Accountabilities:
  • Accountable for providing 5-star customer service to West Shore Home's customers regarding post-installation services.
  • Responds to customer requests (that arrive via phone, email, text, website, or through other Company employees) for support due to issues relating to post-installation services.
  • Reaches out to customers whose installation appointments have resulted as Service Required to verify scope of service needed and arrange for service appointment.

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