Retail Store Manager - Helena - Scandinavian Designs

    Scandinavian Designs
    Scandinavian Designs Helena

    3 hours ago

    Description
    Scandinavian Designs I Dania Furniture is looking for a Store Manager
    Why You'll Love Working Here:
    • Benefits: Health, dental, vision, HSA, 401k-we've got you covered
    • Perks: Generous PTO, employee discounts, tuition assistance, and yes, even pet insurance
    • Work-Life Balance: No overnight hours Consistent schedule
    • Career Growth: Extensive product and sales training to help you shine
    Location: 3405 N Montana Ave, Helena, MT
    Position: Exempt/Salary
    Job Type: Full-time/Permanent
    Training Wage: 3-month training / $2,115.38 to $2,307.69 paid bi-weekly
    Post Training Rate: Annual base of $25,000, PLUS a percentage of store sales, PLUS a percentage of personal sales on uncapped commission
    What You'll Be Doing
    • Inspire and create satisfied customers through honest, knowledgeable, and ethical selling practices.
    • Maximize sales growth, profitability, manage a team of sales associates, sales managers, and warehouse associates in a commission-based sales environment.
    • Communicate a compelling vision and operating plan with enthusiasm and clarity to your team, customers and community.
    • Provide, train and coach team members on excellent and wholehearted customer service with a positive, knowledgeable, and consultative approach.
    • Lead by example to create a positive team atmosphere dedicated to the company's mission of being recognized for the highest level of customer and team member satisfaction.
    • Become an expert in our products and services through active self-led learning and company-led product and service training.
    • Set energizing sales goals, always striving to improve and create a culture that inspires associates in an encouraging and supportive way. Always actively seek feedback and practice new habits of success.
    • Store Manager responsibilities include and not limited to:
      • Process sales including cash and credit, service and refund transactions accurately
      • Perform transactions in our sales and inventory system (POS), complete customer orders, taking payments, and schedule delivery dates for customers
      • Greet our clients and answer our phones in a prompt, warm, professional and polite manner
      • Process all after-sale service issues with empathy and by following company policy
      • Assist in daily opening and/or closing procedures for store in accordance with policy.
      • Perform a daily review of your open invoices to ensure accuracy and timely follow up with customers. 100% accuracy on order input and customer comments is our goal to ensure we are managing expectations
    • Demonstrate effective de-escalation tactics when working with angry or dissatisfied customers. Work quickly and accurately to find resolutions when problems arise
    • Maintain excellent appearance of the showroom and all store facilities
    • Support the warehouse, store support and delivery drivers as needed
    • Tag furniture, write service orders, answer phones and inquiries, check inventory, assist with assemblies and other duties as assigned
    • Keep all employees informed on changes from the HQ, General Manager of Sales, Regional General Managers and read and respond to company communications
    • Follow through on emails designated to you within the same day
    • Take responsibility for disciplinary actions on-site and be a proactive in the staffing needs of the store
    Who You Are:
    • 1 - 2+ years or more in sales in a management role, retail and customer service experience encouraged.
    • Excellent communication skills and professional sales presentation and strong understanding of management practices.
    • Able to read product and transaction information.
    • The Store Manager is available to work a combination of days, evenings and weekends.
    • Schedule includes weekends, some evenings, holiday work, inventory and other busy times.
    • Able to successfully complete the pre-employment background check and drug check.
    • Standing and walking most of the day.
    • Some lifting and assisted lifting for floor displays and merchandise settings (30 lbs.).
    • Some bending, kneeling and stooping.
    • Light cleaning, vacuuming and dusting.
    • Working with hand tools for assemblies.
    • Occasional travel to customer sites and meetings.
    Education:
    • High School diploma or equivalent.
    • Management experience in customer service, retail sales, interior design or consulting preferred and not required.
    *Benefits eligibility depends on scheduled hours.

    This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
    Who We Are
    A family business 60+ years in the making, with +50 furniture showrooms and +700 employees across the U.S. Our sister-brands Scandinavian Designs and Dania Furniture are a contemporary home furnishings destination rooted in a love for Nordic culture, modern design and quality craftsmanship. We offer extensive product and sales training to facilitate career growth. Our compensation includes a competitive pay program, comprehensive health and retirement benefits.
    In efforts to support the hiring of Veterans, please submit a DD214 or equivalent discharge paperwork from branches of the US Forces when applying for preferred for our preferred veteran hiring process.

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