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    • systems analyst i - Fort Lauderdale - ZipRecruiter

    ZipRecruiter
    ZipRecruiter Fort Lauderdale

    1 week ago

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    Description

    Job Description

    Key Responsibilities:

    • Support and Optimize Key Property Management Systems (PMS), Focusing on Oracle Opera Cloud and Agilysys LMS.
    • Ensure System Reliability, Coordinate Small Projects, and Assist the IT Hospitality Team with Day-to-Day Operations and Planning.

    Responsibilities:

    • Provide Advanced Support for PMS Applications, Focusing on Issue Resolution, Performance Optimization, and System Availability.
      • Monitor, Analyze, and Review Application and System Logs to Proactively Identify Issues or Areas for Improvement.
    • Assist with the Coordination and Delivery of Small to Mid-Size Hospitality IT Projects, Including Timelines, Testing, and Stakeholder Communication.
      • Collaborate with Business Users and Vendors to Gather Technical Requirements and Ensure Proper System Configuration and Integration.
    • Maintain Up-to-Date Technical Documentation, Change Records, and Standard Operating Procedures Related to PMS Environments.
      • Support the IT Team in Maintaining Project Tracking Systems and Ensuring Key Milestones are Documented and Met.
    • Act as a Liaison Between IT and Hotel Operations Teams to Facilitate Clear Communication and Ensure System Alignment with Operational Needs.
      • Assist with Quality Assurance Efforts During Application Upgrades, Patches, and Configuration Changes.
    • Participate in an On-Call Rotation and Provide After-Hours Support When Necessary.

    Qualifications:

    • A University Degree in Computer Science or Business Administration is Required; OR, an Equivalent Combination of Education and Experience Sufficient to Successfully Perform the Essential Duties of the Job.
      • On-Call Rotation Requiring a Willingness to Work Evenings, Weekends, and Holidays, as Needed.
    • Willingness to Carry the Company Phone for On-Call Rotation Schedule to Support End Users.
      • Willingness to Travel as Deemed Necessary by IT Management (Domestic and International).
    • 3-4 Years PMS (Opera Cloud and/or Agilysys LMS) Application and Hardware Experience, Micros.
      • 3-4 Years of Experience in Hospitality Applications.
    • Basic Understanding of Project Management.
      • Ability to Travel up to 30% Both Domestically and Internationally.

      #LI-Hybrid #zipcorporate

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