Production Support Engineer w/ Market Risk - Pennington - Matlen Silver

    Matlen Silver
    Matlen Silver Pennington

    3 hours ago

    Banking / Loans
    Description
    Pennington, NJ


    • Respond to and resolve business queries for Market Risk space.
    • Manage user query mailbox effectively, understand the scope of teams work and ensure timely and appropriate response is provided for all user queries.
    • Respond to and resolve feed and batch support items, Manage alerts and monitoring.
    • Utilize important framework tools such as ITSM, ITRS, JIRA, DynaTrace and Splunk, etc. for both making updates and producing reports.
    • Incident management - provide timely and accurate user notifications as well as managing escalations when needed.
    • Documentation and knowledge management.
    • Follow up and coordinate resolutions with various development teams.
    • Assist with metrics reporting.
    • Coordinate and perform Business Continuity testing and related paperwork.
    • Organize and run meetings independently for issue resolution.
    • Identify scope for automation to reduce manual, repeating tasks.

    Required Skills:
    1. 5+ years of Production Support experience.

    • Strong SQL Knowledge.
    • Strong UNIX / LINUX knowledge.
    • Knowledge of Software Development Life Cycle.
    • Working knowledge of ITIL.
    • Strong verbal and written communication skills.
    • Excellent project and time management skills.
    • Ability to work in a multi-regional team.
    • Working knowledge of ITRS, DynaTrace and Splunk
    • Working knowledge of Autosys and Bob jobs.
    • Python Scripting knowledge.
    • Financial industry experience
    • Knowledge of Market Risk
    • Agile methodology
    • Operations exposure with Windows OS
    • Working knowledge with Tableau

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