Retail Supervisor - Big Sky - Lone Mountain Ranch

Description

Lone Mountain Ranch (LMR), situated on 148 acres in beautiful Big Sky, Montana, was first homesteaded in 1915 and has long been recognized as one of the premier guest ranch resorts in the country. The property consists of 30 rooms located within 24 unique cabins as well as the Horn & Cantle Restaurant and Saloon, the Ranch Hall, the Outpost, equestrian facilities, event venues and meeting spaces. A National Geographic Unique Lodge of the World, LMR is listed on the National Registry of the Historic Places, a member of the Dude Rancher's Association, and once voted the #1 Nordic Ski Resort in North America by Cross Country Skier Magazine, LMR offers authentic luxury accommodations, genuine Montana cuisine, exceptional service, and a stunning array of outdoor recreational pursuits. Combine these attributes with proximity to Yellowstone National Park, Big Sky Resort, as well as Bozeman Airport, and we believe the LMR guest experience is unlike any other in the American West.
LMR VISION
Lone Mountain Ranch is a destination where guests disconnect from the world, while connecting with others through unforgettable adventures in a natural setting. Moments are crafted through discovery, exceptional people, fun activities, and a breathtaking environment.
SUMMARY
The Retail Supervisor is responsible for supporting daily operations of our retail store, ensuring an exceptional experience for all guests by creating a warm and welcoming atmosphere. This position is responsible for leading retail operations, including inventory, merchandising, and point-of-sale systems. The retail supervisor will be responsible for maintaining the overall cleanliness and organization of storage and guest facing areas within the retail area.
The ideal candidate is outgoing, detail-oriented, and passionate about customer service. They should possess a strong knowledge of our store offerings and the local area, with a desire to create a personalized experience for every guest. We are looking for an organized and motivated individual who can work independently, solve problems effectively, thrives in a dynamic environment, and embodies leadership qualities
ESSENTIAL DUTIES & RESPONSIBILITIES

• Oversee retail operations, including inventory management, merchandising, and POS system functionality.
• Ensure product displays, signage, and overall retail presentation meet Ranch standards for quality and guest experience.
• Oversee receiving, stocking, and tracking of merchandise to maintain proper inventory levels.
• Communicate, collaborate, and work closely with all Ranch departments-to ensure consistency, teamwork, and alignment in serving guests.
• Train staff on retail procedures, guest engagement, and product knowledge to enhance sales and ensure hospitality standards are upheld in every interaction.
• Maintain a guest-focused retail environment where the shopping experience reflects the same care, professionalism, and hospitality as all other Ranch services.
• Develop and maintain in-depth knowledge of the products we carry, as well as the surrounding area.
• Engage guests by sharing insights about the purveyors and artisans represented in our store.
• Provide accurate information about daily events, on-property activities, and seasonal offerings.
• Greet and check in Sleigh Ride Dinner guests, assist with wine selections, and address questions related to the experience.
• Train, and mentor staff to ensure seamless service and professional development.
• Work independently, multi-task effectively, and greet all guests promptly to create a welcoming environment.
• Conduct a monthly inventory of all retail items by the 5th of each month.
• Perform additional duties as assigned, supporting overall Outpost operations.
• Actively participate in training and development to enhance skills and knowledge.
• Interact with the public, customers, colleagues, community members, and officials with professionalism, fostering positive relationships and clear communication.
• Adhere to company operating controls, SOPs, policies, and service standards - assist in creation for retail operations.
• Communicate with Human Resources on employment-related matters including attendance, injuries, and housing.
• Assist other departments and contribute to shared responsibilities as needed, including snow removal, guest transportation, and general Outpost upkeep.

LEADERSHIP EXPECTATIONS
As a Manager of the Ranch, this position is expected to embody the following values:

• Lead by Example - Model professionalism, respect, humility, and integrity in all settings.
• Foster a Positive Culture - Build collaboration across departments, celebrate contributions, and reject gossip or divisive behavior.
• Practice Exceptional Hospitality - Extend thoughtfulness and care to both guests and employees; ensure decisions benefit the Ranch as a whole.
• Accountability & Ownership - Take responsibility for mistakes, focus on solutions, and eliminate the "that's not my job" mentality.
• Initiative & Decision-Making - Use authority with confidence, avoid silos, and make decisions with awareness of their effect on the Ranch and guest experience.
• Communication & Collaboration - Share information across departments, maintain confidentiality when required, and practice transparency to build trust. Consult HR and the Employee Handbook when disciplinary action or policy questions arise.
• Accessibility & Presence - Be available to your team for questions and support. If you are unavailable, communicate in advance and ensure coverage or points of contact are in place so your team is not left without direction. Approachability and presence build trust and continuity.
• Respect the Chain of Command - Support decisions made by senior leadership, communicate them clearly to teams, and model alignment. Feedback and questions should be raised through proper channels with respect.
• Professional Conduct On & Off Duty - Maintain sound judgment and professionalism in all settings; remember your words and actions always reflect on you as a leader and on the Ranch.

QUALIFICATIONS

• Minimum of two years of experience in Hospitality.
• Familiarity with Microsoft Office Suite and POS systems.
• Ability to lead with empathy, accountability, and professionalism.
• Strong organizational and communication skills.
• Highly motivated, adaptable, and able to take initiative.

WORK ENVIRONMENT

• Fast-paced guest-facing environment requiring strong interpersonal skills.
• Ability to stand, walk, and engage with guests and staff for extended periods.
• Frequent lifting of up to 50 lbs; occasional lifting up to 75 lbs when assisting guests or handling inventory.
• Seasonal operations may require work during weekends, holidays, and evenings.
• Driving through snow and icy conditions required; must maintain a valid driver's license and a clean driving record.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.