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- Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets.
- Maintain assigned Tax-Aide Library sections in the Volunteer Portal ensuring that materials are properly organized and relevant.
- Works closely with the Tax-Aide Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program.
- Actively and consistently participate in Tax-Aide's Operations Team, National Operations Committee-associated meetings, and Tax-Aide All team meetings.
- In collaboration with Tax-Aide team members, volunteers, and vendors, coordinate the review, development, and enhancement of e-learning courses.
- At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials.
- Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created.
- Preference to take responsibility, coordinate multiple projects at once, and deliver professional work-product promptly and on deadline.
- Candidate must be proficient with Microsoft Office and have some knowledge of Smartsheet, LogMein Rescue Technician Console, Brainshark, Zendesk Technology, Salesforce, and JIRA software tools.
Junior Help Desk Support - Washington, United States - The Consortium
Description
We are seeking a long-term contractor (12 months+) for this project in Washington DC. Will be providing project coordination and help desk support to volunteers on operation systems.The Consortium
"Combining Talent with Technology"