- Provide excellent customer service to all staff, students, faculty, and campus visitors.
- Work with individual students to problem solve, independently determine what forms are required for outstanding checklists and ensure to-do items are completed accurately by the student prior to receiving aid.
- Assist in training and leading the work of front-line Office Assistant 1 employee and act as support staff lead by assisting with issues/questions that arise.
- Work collaboratively with leadership team on document intake and processing.
- Provide consistent support for front desk functions including assisting students in completing a FAFSA/WASFA application, data entry on student files, responding to student emails, managing a multi-line phone system, and line triaging.
- Create a safe, bias-free working environment, which engenders respect for differences.
- Perform other duties as assigned.
- High School graduation or equivalent.
- Financial aid experience, including knowledge of policies and procedures.
- Proficient with PeopleSoft, Microsoft Suite and Zoom.
- Excellent oral and written communication skills, including active listening skills.
- Ability to work independently and lead and direct work study staff with support of supervisors.
- Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
- The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.
- This position is represented by Washington Public Employees Association.
- Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
- Clark College online application
- Current resume, with a minimum of three (3) references listed.
- Responses to the supplemental questions included in the online application process.
- Clark College Website
- Career Fair
- The Chronicle for Higher Education
- Craigslist
- (Circa)
- Greater Vancouver Chamber
- Local Media (Oregonian, OregonLive, Columbian, etc.)
- PinkJobs
- Portland Observer
- The Skanner
- Social Media (Facebook, LinkedIn, Twitter, etc.)
- United Latino Job Bank
- Urban League of PDX
- WorkSource
- Other (Job Interest Card, State Job Board, Word of Mouth, etc.)
- None
- High school diploma or equivalent
- Some college
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctorate
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
-
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Part-time Office Assistant Lead - Vancouver, United States - Clark College
Description
Salary: $ $23.40 HourlyLocation : Vancouver, WA
Job Type: Non-salaried Part-time Classified
Job Number:
Unit: Student Affairs
Department: Financial Aid
Opening Date: 05/10/2024
Closing Date: 5/28/2024 3:00 PM Pacific
Description
Clark College is currently accepting applications for a part-time, permanent hourly Classified Office Assistant Lead position to work approximately 17 hours a week. This position supports the Financial Aid Department. This position's main duties are to provide excellent customer service by providing front office coverage and leadership for work study employees for student facing services. The work schedule for this position is fully on campus up to four days per week in-person.
At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
Position Responsibilities
JOB DUTIES AND RESPONSIBILITES:
POSITION REQUIREMENTS AND COMPETENCIES:
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:
JOB READINESS/WORKING CONDITIONS:
Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases.
APPLICATION DEADLINE:
Required application materials must be completed and submitted online by 3 p.m., May 28, 2024.
REQUIRED ONLINE APPLICATION MATERIALS:
To contact Clark College Human Resources, please call or email
DISABILITY ACCOMMODATIONS
Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at or by video phone at
SECURITY
The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, or The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here:
ELIGIBILITY VERIFICATION
If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.
CORRECTIONS OR EXTENDED NOTICES
Corrected or extended notices will be posted online and in the Human Resources Office.
Our Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference.
Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, , , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Clark College Human Resources
May 10, 2024
This position is not eligible for benefits.
01
Where did you first hear about this opportunity?
Which best describes your level of education?
Do you have experience in Financial Aid, including policies and procedures?
Do you have experience using Microsoft Office Suite, including MS Word, Excel, Outlook, PowerPoint, Zoom and PeopleSoft, or comparable software?
Please give an example that best demonstrates your ability to plan, organize, and prioritize assignments and projects requiring a high degree of accuracy and attention to detail.
06
Please describe how you practice equity-mindedness in decision-making, relationship building, and communication.
07
Clark College requires at least three (3) references with your online application. References provided should be professional, such as a current/previous supervisor, colleague, etc. Personal references, such as a friend, family member, etc. can be provided if no professional references are available. For references, please provide the contact name, phone number and email address. References may be checked by phone or email. I have read over the above content and will submit reference content as requested.
A resume is required to be submitted for this position. Have you included your resume in this online application? If not, your application will be considered incomplete.
