Customer Experience Manager - Prescott
1 month ago

Job summary
Customer Experience Managers are members of the store leadership team that oversees execution of store standards across the entire store including customer service department readiness and operational process.Responsibilities
- Drive customer service and associate engagement; coach associates on proper customer service techniques ensure team is providing highest level of customer service.
- Provide in the moment coaching based on observations behavior. Partners with ASMs regarding formal performance conversations discipline.
Job description
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