Medical Assistant I, Hematology - Burlington, MA, United States - Lahey Hospital & Medical Center

Description

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Work Shift:

Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care.

S/he will assist with patient care and operational flow by performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population.

The MA I is responsible for following and sustaining all workflows, standard work, policies, and procedures.

The performance of the Medical Assistant I in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction.

The Medical Assistant works in collaboration with the physician(s), other health care provider(s), and other ambulatory support staff within the department and with other disciplines to deliver patient care.

Sign on Bonus Lahey Hospital and Medical Center is now offering up to a $1,500 in signing bonuses for our Medical Assistant positions.

Signing Bonuses are paid out in three payments.
All payments are subject to applicable taxes.

Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.

Contributes information provided by the patient or family for the assessment of health status.
Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care.

Clinical Guidance:

The MA, within the scope of his/her practice and department specific skills, is responsible for the nature and quality of care they provide for patients.

Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting. Demonstrates ability to fulfill role in regulatory compliance and readiness.

Documents data in Electronic Health Record (EHR.) Asks patient for and documents chief complaint, symptoms, and duration of symptoms in EHR.

Documents all drug and other allergies.
Documents smoking history
Observes patient, documents and reports findings to provider.
Prepares special equipment, instruments and supplies as needed.
Prepares and labels specimens obtained by the MA or the provider for transport based on the Labeling Policy. Blood (phlebotomy)
Rapid strep testing
Performs electrocardiograms, spirometries, monofilament testing, vision and hearing testing according to departmental standards.
~ Assists with other testing, in accordance with medical assistance training.
~ Documents testing/results per practice protocol.
~ Follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions.
~ Performs Phlebotomy procedures (back up to phlebotomist) (drawing of blood, spinning of bloods)

Clinical and Quality/Improvement Competency
Is alert to Quality Improvement and CQI issues as well as to unsafe working conditions. Participates in unit-based QI activities and is familiar with unit measurement data.

Reviews patient records against quality measures and best practice indicators and advises providers of potential documentation and care gaps.

Confirms that lab and other ancillary tests are performed, and results documented.

Enters charges and reviews patient record for billing accuracy performing quality checks on ICD-10 and CPT codes and other related information in order to streamline the billing process per practice protocols.

Partners with patient and family in supporting patients' short- and long-term goals.
Supports care coordination for identified patients across the continuum in collaboration with provider and community agencies.
Provides patient with written education materials and diagnostic prep as needed.
Reviews, manages and enters registry health data for identified patient populations.

Monitors patient progress by utilization of disease specific registries to proactively reach out to patients to meet their health care goals.

Ensures exam rooms, supplies and equipment are maintained/stocked.
Prepares equipment and packages to be sent for sterilization following site protocol.
Prepares orders for routine medical supplies. Prepares, cleans and maintains equipment, addressing issues in a timely manner to ensure availability of equipment.
Administrative Support
Provides back up or periodic administrative assistance to the practice as needed, including but not limited to
Answers provider phone calls and routes to appropriate person. Takes and documents clear messages, handles requests for information and research issues.
Greets patients, registers patients verifying health insurance information, collects co-payments, etc.
Schedules patient appointments and collects pre-registration information, reviews and verifies eligibility of insurance.
Completes referrals and pre-authorizations per healthcare payer and practice protocols.

Maintains strict adherence to the Lahey Health confidentiality policy.
Incorporates the Lahey Health Guiding Principles, Mission Statement and goals into daily activities.
Complies with all Lahey Health policies and clinical protocols.
Complies with behavioral expectations of the department and Lahey Health.
Demonstrates an understanding of the job description, performance expectations and competency assessment.
Demonstrates a commitment to life-long learning and their field.
Completes various special projects and responsibilities as assigned to share the workload and/or to recognize experience and/or performance.
Graduate of an Accredited Medical Assistant program or has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA).


Licensure, Certification, Registration:
Certification required upon hire and maintained if not a graduate of an accredited medical assistant program.

Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues.

Knowledge of medical terminology.

Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information.

Utilizes critical thinking and good judgement in performance of tasks.

Non-Exempt As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

Equal Opportunity Employer/Veterans/Disabled

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