Claims Specialist - Charlotte
1 day ago

Job description
Stop chasing invoices. Start winning claims.If you're the kind of person who loves closing the loop, owning the outcome, and negotiating like a pro, this role is for you.
You'll help recover costs tied to third-party cable/fiber and utility damage claims across multiple states—working directly with liable parties and their insurance carriers to secure fair settlements.
What You'll Do:
- Negotiate recovery for property/utility damage claims (phone, email, letters).
- Work with insurance providers and responsible parties to resolve settlements.
- Make 40-50 calls/day and maintain clean documentation in a claims database.
- Use 811 requirements, dig laws, and NESC/CGA standards to support liability claims.
- Review photos, field notes, job costs, sketches, and locate tickets to build your case.
- Stay organized using a calendar/diary system to manage claims twice weekly.
- Join weekly team meetings to sharpen strategies and hit goals.
What You Bring:
- A competitive, accountable personality (you like to win—professionally).
- Strong communication and negotiation skills.
- Collections, claims, insurance adjusting, recovery, or construction-related experience.
- Comfort using Microsoft Word/Outlook/Excel and learning new tools fast.
Bonus:
Spanish bilingual or utility/cable/construction locate familiarity.
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