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Sedalia

    IT Support Specialist I - Sedalia, United States - Heartland Business Systems Inc

    Heartland Business Systems Inc
    Heartland Business Systems Inc Sedalia, United States

    2 weeks ago

    Default job background
    Description

    Job Type

    Full-time

    Description

    Position Summary:

    The IT Support Specialist I provides day-to-day hands-on support to the organization's end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Typically, this role works onsite at an HBS client full time.

    Roles and Responsibilities/ Essential Functions:

    • Provide First tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment.
    • Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining inventory records.
    • Track, route, and redirect problems to correct resources.
    • Identify PC hardware warranty repair and resolve as required.
    • Provide timely and relevant updates to end users.
    • Prepare hardware devices for disposal.
    • Assist with data cabling installation.
    Requirements

    Competencies:
    • Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns, and seeking to build trust.
    • Communication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills.
    • Analytical Skills: The ability of the individual to gather raw data and to process that data into a meaningful form.
    • Problem Solving: The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems.
    • Adaptability: The extent to which an individual can fit into a changing working environment.
    • Initiative: the ability of the individual to act and take steps to solve or settle an issue.
    • Motivation: The ability of the individual to inspire and encourage others to reach a goal.
    • Autonomy: The ability of the individual to complete assigned tasks with little oversight
    • Relationship Building: the ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers
    Required Experience:
    • None
    Preferred Experience:
    • 1+ years related experience
    Required Skills, Education and/ or Certifications:
    • None
    Preferred Skills, Education and/ or Certifications:
    • Associates Degree or equivalent work experience in IT Related Field
    • CompTIA A+
    • MD-102 Endpoint Administrator
    Equal Opportunity Employer - Including Disabled and Veterans

    #HBS
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