Tour Guide, Zipline - Kaneohe

Join Kualoa Ranch Hawai'i where history culture and natural beauty come together in one of the most extraordinary places in Hawai'i. With diverse operations and a deep commitment to our land community visitors and each other we honor our proud legacy while building an exciting future Be part of our ohana and share the spirit of Hawai'i with the world. The Zipline Tour Guide provides exceptional guest service and safety leadership while conducting guided zipline tours throughout Kualoa Ranch's world-renowned property This role is responsible for ensuring guest safety delivering educational entertaining commentary maintaining professionalism poise in a dynamic outdoor environment As a frontline representative of Kualoa Ranch the Zipline Tour Guide embodies the values of Aloha Mālama Poʻokela ʻOhana Laulima serving as both an ambassador of Hawaiʻi steward of Kualoa's mission to preserve protect share beauty of land Guest Experience Deliver engaging informative culturally respectful tours connect guests to Kualoa history landscapes stories Create safe welcoming memorable environment for all backgrounds comfort levels Represent brand values through professionalism enthusiasm aloha spirit Safety & Operations Operate zipline systems safely efficiently A.C.C.T. standards Inspect equipment platforms before use ensure gear lines working condition Properly fit secure guest harnesses helmets safety gear provide clear calm instruction experience Monitor guest readiness assist launches interventions promptly Follow emergency procedures report incidents concerns immediately Teamwork & Communication Work closely co-guides leads management smooth tour flow timing Communicate clearly over radios maintain professional conduct at times Participate department meetings ongoing training sessions refreshers Support teammates assisting gear maintenance cleaning course setup breakdown Cultural Environmental Stewardship Promote mālama ʻāina educating guests cultural ecological significance land Model care respect natural environment minimizing impact trails vegetation wildlife QUALIFICATIONS Exceptional customer skills integrity responsibility teamwork Ability manage interactions calmly professionally high adrenaline situations Strong communication storytelling skills Comfortable heights outdoors year-round Successful completion paid Zipline Training Program practicum guiding experience passing written practical assessment Employment contingent successful training employment will job Current CPR First Aid certification obtain PHYSICAL REQUIREMENTS Ability stand walk climb extended periods uneven terrain Lift carry up to lbs Comfortably heights operating rescue systems Hike uphill downhill carrying gear equipment Capable performing physical tasks involving reaching bending assisting guests Working outdoors weather conditions.

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