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Customer Service Operations Associate - West Harrison, United States - Wolters Kluwer
Description
is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.
Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
**Basic Function**
The Customer Service Operations Associate, a role within the Account Services Department, has two primary responsibilities. First, for any renewal filing, the CSOA is responsible for outreach to various licensing agencies to obtain the form/notice needed to renew a particular license. Second, the CSOA is responsible for agency outreach, once any application has been filed with a jurisdiction with the goal of obtain evidence of approval. CSOAs work closely with the teams Customer Success Associates to navigate through any issues that may arise during these processes.
**Essential Duties and responsibilities**
Contact jurisdictions to obtain renewal notices as well as to determine whether filed applications and registrations have been approved.
Record needed next steps to file renewals and work with CSA to resolve any issues preventing confirmation of approval.
Update internal database with approval details or follow up notes.
Demonstrate diligence with respect to follow ups, both internally and externally, to complete all tasks assigned.
**Other Duties**
Other duties as assigned.
**Job Qualifications**
Education: Minimum Bachelors degree, or equivalent
Experience: 1-2 years of customer service and licensing experience is preferred
Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.)
Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues and clients
Use of considerable tact and discretion when dealing with partners, clients, or sensitive data
Ability to adapt to changing regulatory environment
Ability to work independently, handle pressure, multi-task and prioritize work at all times
Excellent organizational and communication (both verbal and written) skills
Ability and desire to work in a fast paced environment
Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
Excellent attention to detail and high degree of accuracy and consistency
Top of the line organization skills in all facets of project workflow
Collaborative, problem-solving approach to improve department performance and address challenges
Ability to maintain a customer centric focus and work ethic at all times
High energy, positive mindset with ability to see barriers as a challenge to be overcome rather than a limitation or deterrent
**Travel requirements**
None.
**Physical Demands (UNITED STATES)**
Normal Office Environment
**The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. Theyre not intended to be an exhaustive list of all duties and responsibilities and requirements.**
location2 Locationslocation2 Locationslocation2 Locations**The Power of Purpose**
Wolters Kluwer reported 2020 annual revenues of 4.6 billion, employs over 19,000 people worldwide and maintains operations in over 40 countries. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
For more information about our solutions and organization, visit , follow us on , , and .
**U.S. COVID-19 Vaccination Requirements**
In order to help ensure a healthy and safe workplace for our employees, contingent workers and visitors, Wolters Kluwer currently requires all US employees to be fully vaccinated against COVID-19. Candidates will be required to provide sufficient proof of full vaccination in order to be eligible for employment. Wolters Kluwer will consider all requests for reasonable accommodation for this requirement based on disability and/or sincerely held religious belief and will decide on an individualized basis whether an accommodation can be granted.
