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    Customer Service Representative - Columbus, United States - Insight Global

    Insight Global
    Insight Global Columbus, United States

    1 month ago

    Show more Collapse job
    Insight Global background
    Banking / Loans
    Description

    Position: Collections Specialist/Customer Service Specialist

    Location: Columbus, OH onsite during training, remote/hybrid after

    Shifts/Schedule: 8:00-5:00 during training (60 Days) Hybrid/Remote after.

    Contract/Perm: Contract

    Pay Rate: $16-18/hr

    Must Haves:

    • Call Center experience
    • Ability to work independently
    • Must have a desire to educate and assist troubled customers
    • Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
    • Strong negotiation skills
    • Ability to understand complex processes
    • Must be able to easily adapt to change and embrace continuous improvement
    • Must be goal-oriented and self-motivated
    • Must be comfortable using a computer and keyboard

    Day-To-Day: Contacts delinquent customers by telephone or mail to collect past due payments or to make alternative payment arrangements. Establishes and maintains files relating to collection activities. Uses basic skip tracing to locate delinquent customers. Recommends action for management decisions in dealing with repossessions, bankruptcy, and/or foreclosure. Arranges for appropriate bank and/or legal action based on account analysis and as directed by manager.

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