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Suwanee

    Full-Time Center Associate - Suwanee, United States - The UPS Store

    The UPS Store
    The UPS Store Suwanee, United States

    2 weeks ago

    Default job background
    Full time
    Description

    The Full-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

    The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

    RESPONSIBILITIES

    • Delivers outstanding customer service to walk-in customers and telephone inquiries
    • Continuously practices good listening skills with customers, UPS Store team members, and leadership
    • Takes ownership of the customer's shipping needs and offers viable solutions
    • Takes action to learn all product and service offerings, alternative solutions, and industry trends
    • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
    • Maintains a clean and safe working environment

    QUALIFICATIONS

    • High school diploma or GED required
    • Retail/customer service experience
    • Good communication and people skills
    • Strong computer skills, including Microsoft Office and Adobe Suites
    • Outstanding phone skills
    • Strong verbal and written communication skills, including spelling and math
    • Prompt, reliable, and responsible
    • Able to lift 40+ pounds

    BENEFITS

    • Paid vacation
    • Sales commission
    • Health coverage
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