Desktop Support Engineer - Los Angeles, United States - Align Communications

Description

Position Overview

Align seeksa highly experienced and motivated Desktop Support Engineer that possesses strong client-service skills and solid desktop troubleshooting experience.

This position will report to the Align Managed Services team, which provides monitoring and support services for critical and noncritical IT assets.

This person will work on a hybrid schedule at a client site in Century City, LA providing deskside IT support for Executives and VIPs.

Prior Hedge Fund or Alternative Investment industry experience is preferred. Qualified candidates will have prior experience providing deskside, technical support for executives and VIPs in a Corporate Environment. Excellent customer service, follow-up, and communication skills are a must.

The Desktop Support Engineer will be based out of our Century City, LA location and would be required to work on-site one to two days a week.

The days this person is not working on-site they would be able to work from home.

This is afull-time position offering a competitive salary and comprehensive benefits

Responsibilities

Provide on-site desk side support for desktop-relatedand end user technical issues at one of our key managed services client locations in Century City, LA

Provide technical support for desktop-relatedand end user technical issues for key managed services client

Provide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end users

Work closely with clients possessing varying levels of IT knowledge and provide technical support for users,including issues related to IP phone, desktop, connectivity and desktop applications (Microsoft Office / O365)

Install, upgrade and remove desktop applications / user workstations

Inventory control of hardware and peripherals

Troubleshoot general computer and server problems and ensure all systems, workstations and printers are in working order and operating efficiently

Qualifications

A minimum of four years of desktop support / end user technical support experience

Candidate must be client-focused, comfortable interfacing with executive clients and able to maintain a high level of service

Excellent verbal and written communication skills and the ability to be prompt and courteous

Strong attention to detail, multitasking skills, and sense of teamwork

Ability to work in a fast-paced & dynamic environment

Preferred Qualifications

Minimum of 1 to 4 years of experience working with a Managed Services Provider

Ideal candidate will have a Bachelor's degree

Advanced understanding of troubleshooting theory, systematic troubleshooting, split-half triage

Previous experience with Hybrid & Cloud environments

Proven ability to operate MS 365, Exchange, Intune, Azure AD

Strong understanding of Remote Work Systems (VPNs, VMs/AVDs, RDC)

Familiarity with Active Directory & Group Policy

Basic networking skills

Some Hedge Fund or Alternative Investment industry experience is strongly preferred

Tier 2

PM20

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