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    QA Production Manager - Newark, United States - BEPC Inc. - Business Excellence Professional Consulting

    BEPC Inc. - Business Excellence Professional Consulting
    BEPC Inc. - Business Excellence Professional Consulting Newark, United States

    1 month ago

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    Retail
    Description

    BEPC is looking for a QA Production Manager in Newark, NJ to join our fast-growing team of consultants

    W2 Contract: 7 months with opportunities for extensions based on business needs and performance.

    **Hybrid Position in Newark, NJ. Fully remote is acceptable. **

    Pay Range: $ /hr. plus we offer Medical, Dental, Vision and Life Insurance benefits

    Job Summary:

    The Marketing Operations team is looking for a detail-obsessed outbound marketing operations manager for its marketing operations team. This person will own the QA process for email and push notification communications, from list selection to post-campaign deployment.

    You will work with marketing partners, production, segmentation, and strategy teams to understand campaign requirements, then work side-by-side with the team to ensure the quality of our communications. You should have a demonstrated track record of email and push notification production, quality requirements, and test strategies. You should also be comfortable communicating with and between marketers and engineers.

    Key responsibilities include:


    • End-to-end QA of email and push notification campaigns including copy, links, and rendering across devices and customer types (current member, prospect, etc.).


    • Ensure customer lists criteria is correct and enforce segmentation best practices.


    • Review journey automation and customer lifecycle campaigns to guarantee the correct customers will receive the correct message at the correct time.


    • Triage any issues and find quick resolutions to issues where the root cause may be an email, push, or customer segment built by the marketing operations team.


    • Work with customer service and IT to address escalation issues, bugs, and support requests are addressed in a timely manner.


    • Maintain an accurate and current QA checklist for marketing operations team members and business partners.


    • Test and troubleshoot email templates to ensure the rendering of static and dynamic content.


    • Track and submit bugs for resolution and Identify areas of opportunity that require solves to prevent recurring issues.


    • Manage daily/weekly progress reporting and defect resolution tracking. Report on overall QA process, findings, and insights to understand trends.


    • Drive efficiencies in campaign execution through QA process and improvements.


    • Champion the QA process to ensure high campaign production standards, define test procedures and modify to meet evolving needs.

    Basic Qualifications:


    • Minimum of 2-5 years of experience in digital marketing or production.


    • Expertise in managing and prioritizing multiple projects with a great attention to detail.


    • Bachelor's Degree in Business, Marketing, Communication, Technology Field, or related field of study.


    • Strong organizational and communication skills with proven ability to handle multiple projects in a fast-paced environment and ability to collaborate with cross-functional teams.


    • Technically capable, excellent communicator, and a desire to improve processes.


    • Strong analytical capability and a solid understanding of success metrics.


    • Proficient knowledge of MS Office.


    • Working knowledge and understanding of HTML.

    Preferred Qualifications:


    • Hands on experience executing emails with Salesforce/Exact Target or similar ESPs (Email Service Providers).


    • Moderate to advanced HTML skills and a general understanding of email development.


    • Moderate to advanced experience with Project Management tools such as JIRA.


    • Basic SQL experience and familiarity with queries.

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