Logistics Coordinator- 3rd Shift - Scottsdale, United States - Fresh Freight , LLC

Description

At Fresh Freight, our employees are our greatest asset. Our Logistics Coordinators are responsible for creating, scheduling, monitoring, and system maintenance of all shipments nationwide. Coordinators work closely with drivers, customers, shippers, and receivers to ensure time sensitive shipments are executed on-time.

Our Coordinators are the foundation of our organization. This position provides a hands-on opportunity to learn the food shipping and transportation industry. This is a full-time position with a path for advancement within the company.

Primary Responsibilities
Constant communication via telephone and email
Work with the Account Managers to meet or exceed customer service level performance
Appointment scheduling to ensure pickup and delivery day/times meet the customer's expectations
Shipment tracking throughout the lifecycle of the load, which includes items on the check call procedure guideline (on time, in full, at the correct temperature)
Update customers and the Account Manager on shipment status
Assist the Account Manager with data generation
Collaborate with the Carrier Sales Team to modify pick-up and/or delivery appointments to ensure load coverage
Assist the Fleet Team with pickup and delivery modifications
Ensure data is accurately input into our systems
Proactively mitigate minor problem resolution
Escalate major resolution opportunities to the Account Manager
Assist operations in a variety of tasks
Weekend coverage on a rotational basis
Requirements
Ability to work independently and collaboratively in a team environment
Effective communicator with good active listening skills
Strong organizational skills with an attention to detail
Ability to work in a fast paced, upbeat environment
Ability to multi-task
Intermediate level proficiency in Microsoft Office, internet, web-based and job specific software applications
Professional and positive attitude
Industry experience preferred
High school degree or equivalent. College degree preferred
Bi-lingual a plus
Success Measured
On time performance
Reduction in temperature and cargo related claims
Accuracy of data entry

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