- Provide outstanding customer service to our patrons and guests.
- The sale of tickets and assistance with ticket information, by phone, walk up ticket counter and at the night of show venue.
- The distribution of information about and pertaining to the DCPA and other client partners at ticket counter and out bound courtesy calls.
- General office duties; filing, data entry, labeling/stuffing envelopes, processing of tickets, assisting subscription staff.
- Strong sales background and experience providing superior customer service in person and over the phone.
- Excellent phone etiquette, communication skills, and problem solving abilities.
- Previous experience working in a box office environment and experience with ticketing systems preferred.
- Expert experience with PCs and Microsoft Office.
- Previous experience working in a fast paced team environment and customer service environment preferred.
- Must work flexible schedules, including availability to work evenings, weekends and holidays.
- Bilingual in English/ Spanish is preferred.
- Ability to remain in a seated stationary position approximately 80% of scheduled shift
- Ability to move between various on-and-off campus venues
- Ability to lift approximately 25lbs
- Consistently operate a computer and other office equipment throughout scheduled shift
- Consistently communicate over the phone, email and in person throughout scheduled shift
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Ticket Agent - Denver, United States - Denver Center for the Performing Arts
Description
Job Description
Job DescriptionThe application window for this position has an anticipated end date of 06/03/2024.
Bilingual - Highly PreferredCompany OverviewThe Denver Center for the Performing Arts (DCPA) is one of the largest non-profit theatre organizations in the nation, presenting Broadway tours and producing theatre, cabaret, musicals, and innovative, immersive experiences. Through these experiences and alongside our robust Education program, we engage hundreds of thousands of visitors each year.
The DCPA's workforce includes more than 300 employed team members in non-union and union positions (in partnership with seven unions). In addition, we employ hundreds of artists and contractors annually. We have a strong volunteer program which includes more than 300 volunteers.
Our Mission: "We engage and inspire through the transformative power of live theatre."
Our Culture
For more than 40 years, creativity and community have been the foundation of the Denver Center for the Performing Arts' success. As a leading cultural organization in the Rocky Mountain West, we are actively participating in a cultural evolution of belonging and anti-racism. Our commitment to reflect the diversity and priorities of our community — in our workplace, audience, and programming — has never been more present
We believe that the theater can transform us — and be transformed by us. We invite you to be part of our Team.
Job Purpose
Provide excellent customer service to our patrons and guest through the sale of tickets, outbound calls and assisting with ticket information, including cross and up-selling of tickets by phone, at the ticket counter and out night of show venues. Distribution of information about and pertaining to the DCPA and other client partners. General office duties including but not limited to: filing, data entry, processing of tickets and assisting subscription staff.
Duties and Responsibilities
Qualifications
High School graduate or GED required, college coursework preferred.
Working Conditions
This position operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position may operate in a hybrid environment in which select days may be remote. This position is a member of the IATSE Local B7 Union.
Physical Requirements
Physical requirements include:
Hiring process
Initial phone screen and interview with hiring manager.
Benefits
Full time positions include the following benefits:
Medical, Dental, Vision, Disability, Flexible Spending Accounts, Life Insurance and Pet Insurance
Time off benefits including sick days, vacation days and paid holiday
Retirement benefits for this position are managed by the IATSE Local B7 union plan.To provide high quality, culturally competent care to our patrons, students, guests and team members, it is of highest importance that our hiring practices reflect our values by offering an environment that celebrates diversity and embraces inclusion. All of our team members – regardless of race, ethnicity, sexual orientation, gender identity, age, language, abilities/disabilities, socioeconomic status, geographic region, or other defining characteristics – should feel welcome and valued.
