Ropes Course Attendant - Naples - Great Wolf Resorts

    Great Wolf Resorts
    Great Wolf Resorts Naples

    15 hours ago

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    Description

    Job Description

    Summary: Ensure customer safety and satisfaction while guests navigate the Ropes Course.

    Essential Duties & Responsibilities

    • Process guest registration and complete orders
    • Educate guests on the Ropes Course experience, proper technique, and safety guidelines
    • Outfit participants with correct safety equipment, make adjustments, and attach sling line to harness and overhead track
    • Inspect all safety equipment for proper function
    • Assess and assist in possible emergency situations and help scared participants
    • Ensure daily operation adheres to operating procedure guidelines
    • Provide outstanding customer service and engage in suggestive selling
    • Assist in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
    • Perform cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
    • Ensure attraction adheres to the highest standards of cleanliness, presentation, and service
    • Complete ropes course and annual training covering operating procedures and technical competencies
    • Assist in other retail outlets/attractions as needed

    Basic Qualifications & Skills

    • Must be 18 years or older
    • Some High School education or equivalent
    • Comfortable being at heights of 30 feet or more for extended periods of time
    • Flexibility regarding scheduling based on business demands
    • Experience utilizing basic math skills with ability to add, subtract, multiply, and divide
    • Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
    • Successful completion of a criminal background check and drug screen

    Equal Opportunity Employer

    The contractor will not discharge or discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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