Service Manager - Topeka, United States - Kenco Group
Description
Service Manager*Job Category
: Parts & Service **Requisition Number
: SERVI005048 Showing 1 location **Job Details
Description
Job Title:
Service ManagerLocation: Kenco Material Handling Solution
Reports To:
General Manager, Kenco Material Handling Solutions
Approved By:
SummaryThe Kenco Material Handling Solutions (KMHS) Service Manager is responsible for all technicians and overseeing all day to day activities in the service department.
Essential Duties and ResponsibilitiesConsistently attain technician utilization at or above 85%.Consistently attain a service billing efficiency ratio above 75%Control technician labor cost at or below 28% of revenueInsure that training targets are achieved and maintained in all areas where training expectations are established.
Must abide by all Kenco Corporate Safety and Quality ProceduresVerify that accepted best practices are operating in the shop locationAssist in implementing and sustaining a recruiting program for techniciansEvaluate the performance of each technician against established performance criteriaEnsure that training goals for technicians are metDevelop and maintain best practices for work order coordination between parts and service departmentVerify that all jobs leaving the shop are completed in a timely manner and all safety issues are addressedMake daily assignments of work loads and job dutiesAssist in developing, maintaining and accounting for optimal inventory stocks for all service vansResponsible for general cleanliness of the shopOversee completion of all necessary paperwork in a timely manner to facilitate prompt billingManage a Preventative Maintenance program for all techniciansReview and evaluate technician daily KKMS productivity sheetsMust interact with customers and coworkers in a professional mannerFill out all forms, documents, and notations in a legible, accurate manner and turn in, file, or submit to the proper place or person.
Maintain open communications with all associatesPerform additional duties as assigned by the General Manager/Operations ManagerQualificationsBackground in Material Handling Service operation or related fieldExcellent communication skills, both written and verbalAbility to work independently with the capability to prioritize assignmentsAbility to use a PC proficientlyAbility to gather, organize and interpret data and prepare reportsStrong analytical skills requiredEducation and Experience3-5 years of related experience and/or training in a service environment.
Qualifications*Skills****Behaviors
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**Motivations
:**Education****Experience
Licenses & CertificationsEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)#J-18808-Ljbffr