- Key Deliverables
- Experience and Educational requirements
- Soft skills and technical skills required
NOC Supervision Specialist - Indiana, United States - Veon Group
4 weeks ago
Description
What does NOC Supervision Specialist - Core / IT do?Fault Monitoring and reporting for IT and Core nodes
Engagement and escalation to all stakeholder teams
Planned Network activities support
NMS Health Checks
Service Requests Handling
Health Checks of various platforms/tools
Service impact calculation of outage incidents.
IN complaints handling.
IMEI Whitelisting service requests handling
JazzCash and Cloud Monitoring
UFM/Netcool Health Check for auto escalations
Major KPI trends monitoring and reporting
Provide support to field teams for Network Planned Activities and to do pre-post verifications
UNS Health Check to ensure smooth working of all auto and manual escalations
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
Requirements
Prior working Experience in a NOC Environment.
Hands on experience with IT and Core equipment.
Willing to work in shifts, on holidays & emergencies.
Thorough know-how of network topologies and their inter-working
Good understanding of basic call flows for 2G/3G/4G.
Hands-on experience of NMS systems and associated software tools.
Fault Management Procedures & Industry Practices.
Deep understanding of Network Operations Environment.
Customer Centric Approach to facilitate the internal customer teams.
Computer Proficiency, MS Office must include MS Visio & Power point.
Good Communication and Presentations skills.
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better.
This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success.
Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.#J-18808-Ljbffr